The phone decided it was going to do a forced update so when it rebooted to update it all it did was just keep looping and vibrating. If there is some way to fix the boot loop I would really appreciate the info on how to do it. Thank you.
No, there is no way to fix it. If it's within the store return date, return it to the store for an refund/exchange. Beyond that you would have to call up Virgin Mobile Support and say something along the lines that an update was pushed to your phone and now it just boot loops and hope that they will do an exchange.
It is sprint. And I will just have to send it to kyocera again. As the last time it caused the phone to lose the internet connection and wouldn't recieve calls.
If you have not tried going into recovery mode and clearing your cache or doing a factory reset, you have nothing to lose by trying. It has fixed bootloops for a few people so it might help you too.
Hold Volume Down and Power when your phone is off to enter recovery mode.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
