Help APN woes (No Data connection)

[charlieanne]

Hi, firstly I apologise if this thread is in the wrong place/already answered but I can't find anything to help me!

So my problem is I cannot get a data connection at all. I have and never have had a 3g/H/H+ symbol. I have standard signal bars and can make and receive calls and sms and I can access wifi fine, but cannot access my data. Orange assure me everything is fine their end and have sent me APN settings multiple times but they do not seem to work.

I bought my phone on Orange via phones4u. As such the phone is factory unlocked and unbranded. My sister's sim works in it, but again no data despite adding new APNs.

I have checked my APN settings and I think my issue lies here. I added new APN's (several times) and they do not work. I was advised to reset APNs to default which has not fixed the problem.

The default APN to my knowledge is correct EXCEPT the MNC field, which is 33 and all other APNS I can find for EE/Orange have MNC 30. However I cannot edit the default APN or remove it. I cannot add a new APN if the MNC is anything other than 33.

I am running Android 4.1.2, which to my knowledge prevents me from downloading an app to edit the APN.

Do I need to do a factory reset or root my device? I am a noob and I am hesitant to do a root myself.

I can't seem to find anyone else with this issue and I am getting p'd off!

Also I'm on Network Mode GSM/WCDMA the only other options are GSM only or WCMDA only.

Thankyou in advance! I really appreciate any help or advice!

 

[XplosiV]

You should NOT need to root to solve this. Just to make that clear. At worst, a factory reset, after backing up / syncing as much as possible.

Try putting your phone into flight mode - long press power button and enable, wait a minute then repeat and disable, and check to see if you can now edit your APN, assuming you don't get 3G showing up.

If you have recently updated firmware, there can be residue bugs like this that a factory reset should fix.

 

[charlieanne]

I've tried the flightmode thing before. Doesn't work. I did a factory reset last night, has made no difference at all (although my phone is running a lot of faster so silver linings and all that)

Still no data connection. Still can't edit APN. MNC field is still reading 33 not 30.The EE guy i spoke to on the phone last had no idea whether or not the MNC field being wrong was the source of the issue....

Thank you for the help anyway!

 

[funkylogik]

Ive never heard of the APN settins being locked in the UK mate. Why not just flash a non-carrier stock firmware?

 

[charlieanne]

Ive never heard of the APN settins being locked in the UK mate. Why not just flash a non-carrier stock firmware?

Yep seems like I'm the only person to have this problem as EE/Orange have no idea whats wrong and I can't find anyone online with the same issue. I think I will take into EE and demand they fix/replace it under warranty which I was trying to avoid for as long as possible as last time I sent a phone off to be repaired by them it took a month!

I also have never done a flash before so I'm a bit wary I will break the phone even more and void my warranty!

 

[funkylogik]

Yeah you should probably do that mate. Good luck and come back to let the forum know how it worked out :beer:

 

[JPrime85]

I have the exact same issue so you are not alone in this. I cannot add new or amend existing APNs for mobile data or MMS and it's really starting to annoy me. I cannot download or send MMS and nothing occurs when activating mobile and roaming data. I am hesitant to factory reset as I cannot be bothered to back up 30gb at this moment and I can't find any solutions online that you haven't tried...