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Help App Backup won't restore

FutureMD

Newbie
I performed an app backup before doing a factory reset. Copied the backup file to the cloud. After the reset I put the backup file back onto my tablet. When I try to restore from the file I get this: "Cannot restore backup file. Please update app backup to the latest version." There is no newer version available. What the heck?
 
I performed an app backup before doing a factory reset. Copied the backup file to the cloud. After the reset I put the backup file back onto my tablet. When I try to restore from the file I get this: "Cannot restore backup file. Please update app backup to the latest version." There is no newer version available. What the heck?

which backup app are you using? try uninstalling it and re-install it
 
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