Hello chris 49. Welcome to Android Forums. The most likely culprit is you are not actually logged into the Play store with your Google account. Once you establish that account relationship you should be able to download from the store. It's been so long for me... but you might have to establish a means to buy an app even if the app is free before downloading. You might make certain you have a monetary account in place. I hope this helps. Please take the time to look about our forums.
There is a great deal of information here and it's all free for the reading. Have fun and thanks for joining the community.
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