Hello PrinceCorwin,
Essentially, what happens is your ISP provides you with an internet connection. The service then encrypts this connection, making it anonymous and secure. Your ISP cannot see what you are downloading, because of the encryption used by the service. Other people online cannot see who you really are, because the server acts as a middle-man between you and any connections you are establishing, so all anyone sees when you connect to something is the server. Rest assured, you are safe and secure, even in the most insecure and dangerous hotspots and networks. You can also contact support directly at
https://www.privateinternetaccess.com/ for 24/7 live chat, or email
helpdesk@privateinternetaccess.com and they'll be able to help.