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Help Ascend problem (restart)

S

shubbard

Lurker
If my phone gets bumped, dropped, or just set on a table without a feather light touch...it restarts. I just factory reset my phone, but I'm still having the same problem. Any ideas?
 
Sounds like a loose or dirty connection. Take out your battery and examine the contacts to see if any are bent or broken. Clean them with a q-tip and a little alcohol and make sure the battery is seated properly. If the battery wiggles when the cover is on then something is broken and needs to be replaced.
 
shubbard said:
If my phone gets bumped, dropped, or just set on a table without a feather light touch...it restarts. I just factory reset my phone, but I'm still having the same problem. Any ideas?
Click to expand...

Have the same issue, now on phone #3. 2 1/2 months of run around. Have done everything I can think of including: Factory reset, replace phone, contacted tech support, gone to repair center. This started when the 2.2 update installed. Tech support says it is a phone issue, repair says it is a tech support issue.
Any other ideas that will not void the warranty?
 
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