AT&T Exchange

[Surfer]

Well my phone has been overheating a lot, and I am planning to return this. Does anybody know how this works? Like do I have to pay a fee? Or do I get a refurbished phone or what?

 

[Fate0n3]

If it has been within ur 30 days take it back to the store and they will exchange it for a brand new. If they try and pull the send it back Samsung for warrenty repair throw a fit. LOL If it is within the 30 days there is NO fee at all.

 

[Surfer]

Okay cool! I am just worried, what if I get a phone that is even MORE defective, i.e it randomly shuts off etc. Then do I have to pay a restocking fee if that happeened? That is the only thing preventing me from doing that!

 

[MarcMaiden]

there is no such thing as warranty repair

if its before the 30 days, they will switch it out

if its after the 30 days, call 18003310500 - enter your phone number - hit 0 twice to get to an operator, have them transfer you to warranty and then hav them over night you a new one

If it has been within ur 30 days take it back to the store and they will exchange it for a brand new. If they try and pull the send it back Samsung for warrenty repair throw a fit. LOL If it is within the 30 days there is NO fee at all.

 

[Surfer]

But I am guessing I can only exchange it withing 30 days once?

 

[Joe777G]

But I am guessing I can only exchange it withing 30 days once?

You can exchange in the store the first 30 days then exchange by mail for the next 11 months. It has a 1 year manufactures warranty.

1-800-801-1101 thats the number for insurance claims and warranty exchanges over 30 days, but before 1 year. Warranty exchanges never cost you.

But yes in the first 30 days it is a one time exchange in store. If you had you to you could do an exchange by mail on day 31.

 

[Surfer]

Okay thanks everyone! I think I am going to get a new captivate tomorrow... I just feel kinda bad because I invested about 20$ in body covers. Also, can I get all my paid apps again?