nbnesen
Well-Known Member
So me and my wife have been with virgin mobile for a while. Other then poor tower service everything was fine. We wanted nicer phones then what they offered and better service. Well att has absolute awsome coverage in our area and net10 seemed like the way to go for us. We could get the galaxy s3 (yea virgin has the phone now) like she wanted and unlimited everything with awsome service. Well we both got the s3 and we both are on the same account and all was working fine for the first month, we renewed are service and for the first week everything worked fine. Then my wife suddenly can no longer send or recieve picture messages and has no data access. We spent hours on and off the phone with customer support and they reset her service and after that she then had no text at all. Everything still works perfectly fine for me and we are on the same account, same phone and have the same apn settings. Well im able to put my sim card in her phone and it works perfectly fine as if it was my phone. So net10 told us that she needed a new sim card. So we went and baught a new sim card and had it transfered over last night. Well her data works now but her text still do not work at all. I have tried many apn settings and nothing has worked. ive done lots of research and see there are many with this issue. I understand they do not guarantee anything to work other then phone calls however that is a load of crap. No they should not be able to advertise unlimited everything when u have a 50/50 chance that it will even work. Im thinking that switching back to virgin is what may happen. Atleast they garentee everything. My wifes phone is rooted as mine is not rooted or unlocked. However that cant be the issue because her phone was working perfectly fine for 5 weeks. Any help would be great. Thanks in advance.