Help Backup files not appearing

[Notadrugdealer]

I was given an RCA tablet and asked to reset it after backing up the files for the owner. I performed a backup from recovery mode, as the user cannot properly log in to the device. However, now that the backup has been performed to a micro SD card, the file does not show up when attempting to restore user data. How do I make sure the file is usable before I factory reset the tablet? When I plug the card into a computer, it shows two empty folders, a .backup2 file, and a .backup3 file, but when I go into recovery mode on the tablet, only the empty folders show up.

 

[Engjoseph]

Plug your SD card to your computer and try this :

Acces to one of the files in the SD card and thane type in the search bar files extantions .

And Please next time before reseting your smartphones or any other device you have , check if the data that you Bucked up in your SD card, was backed up successfully.

 

[Notadrugdealer]

Plug your SD card to your computer and try this :
View attachment 99159

Acces to one of the files in the SD card and thane type in the search bar files extantions .

The files appear when I put the SD card into the computer. However, while the tablet says there are 26GB of user files (which doesn't make sense as it's a brand new tablet besides a couple hours of video), the backup files are only approximately 2.1 GB. And when I plug the SD card back into the tablet the backup files aren't recognized, they simply don't show up in the options to back up from.

 

[Notadrugdealer]

Alright the file showed up when I made another backup and it ended up with a simple .backup extension (no number attached). However, when I attempted to restore from that backup I got an error: checksum fail. I think at this point I'll just advise the user to take it back to Walmart and see what they can do.