I called tech support and they reccomended an exchange. I went to the verizon store and the sales guy said "thats just how your phone is"...really....really.....really...To me it seems these sales people dont know poop. So i told them I spoke with tech support and they end up giving me another new phone. Now this new phone, the home and settings buttons are loose. So im gonna take it back for another one. And, i had a screen protector on my first one and they wouldnt even give me another one at the store. They said tech support will mail me one....so far my experience with my first smartphone is not very good