I know there are a few other threads on this error but none of them matches my situation. FWIW I have tried all the suggestions from the threads but no dice so far.... I'm beyond frustrated and would appreciate any help.
Some background: two days ago I got a new/refurb unit from Verizon for some lag/dialer/sensor issues. When I got the new unit I immediately installed the 2.1 OTA, factory reset the phone and synced everything with HTC sync just fine. Today is when the issue started.
Here is what happens: I open HTC Sync on my pc and connect the Eris. It comes up just fine and I hit sync. It tries to sync for about 30 seconds before I get this error on the phone: the process com.htc.bgp Force Close. Then, the next time I try to connect to HTC Sync I get an error on the Eris that HTC is not found and HTC on the PC does not see my phone.
Here's the troubleshooting I've done so far based on the open threads out there:
-I've uninstalled/reinstalled HTC sync about 7 times now, literally.
-I've rebooted the phone several times as well.
-I've tried a different USB port.
-I'm not syncing my phone with FB so it can't be that.
-I'm also not syncing with GMail so it can't be that either although I have cleared cache/data for it under settings > applications.
-I've cleared cache & data for calendar options as well and that has not helped.
I don't know what else to do as no one seems to know exactly what process this is referring. Several people are convinced it's FB but that just can't be the case with me.
Help?!?!?!?!? Any thoughts/ideas/suggestions?????? I'm desperate....
Some background: two days ago I got a new/refurb unit from Verizon for some lag/dialer/sensor issues. When I got the new unit I immediately installed the 2.1 OTA, factory reset the phone and synced everything with HTC sync just fine. Today is when the issue started.
Here is what happens: I open HTC Sync on my pc and connect the Eris. It comes up just fine and I hit sync. It tries to sync for about 30 seconds before I get this error on the phone: the process com.htc.bgp Force Close. Then, the next time I try to connect to HTC Sync I get an error on the Eris that HTC is not found and HTC on the PC does not see my phone.
Here's the troubleshooting I've done so far based on the open threads out there:
-I've uninstalled/reinstalled HTC sync about 7 times now, literally.
-I've rebooted the phone several times as well.
-I've tried a different USB port.
-I'm not syncing my phone with FB so it can't be that.
-I'm also not syncing with GMail so it can't be that either although I have cleared cache/data for it under settings > applications.
-I've cleared cache & data for calendar options as well and that has not helped.
I don't know what else to do as no one seems to know exactly what process this is referring. Several people are convinced it's FB but that just can't be the case with me.
Help?!?!?!?!? Any thoughts/ideas/suggestions?????? I'm desperate....