Help Bionic Wi-Fi Issue

[dave736]

Is there something strange with Charter cable? I can use the wi-fi on my phone at work without any problem & it worked fine at the Verizon store when I took it back to them. I can connect fine to my wi-fi at home & I have a strong signal and an IP address but can't access the internet. I currently can connect to the internet at home only via 3g if I turn off the wi-fi.

Thanks,
Dave

 

[amageus]

I am going to assume you are running a router behind your cable to get wireless in your house. There could be several setting in your router that will prevent data from being transmistted to your phone. Even though you're connected and have an IP there could be a setting that doesn't transmit data. I would check your setting in your router and verify that everything is ok.

 

[jvk]

Is there something strange with Charter cable? I can use the wi-fi on my phone at work without any problem & it worked fine at the Verizon store when I took it back to them. I can connect fine to my wi-fi at home & I have a strong signal and an IP address but can't access the internet. I currently can connect to the internet at home only via 3g if I turn off the wi-fi.

Thanks,
Dave

Charter customer here. Wifi works fine with bionic. Post your specs and we'll try to help.

 

[dave736]

I forgot to say that I have 2 laptops on my wireless router that work perfect, so I'm assuming the wi-fi side is ok. The phone seems to work on other networks, so it seems the phone is ok too. What kind of specs do you need?

 

[jvk]

I forgot to say that I have 2 laptops on my wireless router that work perfect, so I'm assuming the wi-fi side is ok. The phone seems to work on other networks, so it seems the phone is ok too. What kind of specs do you need?

Maybe router type, ssid hidden?, encryption?, mac filter, fing report for ips vs internet?

 

[dave736]

Maybe router type, ssid hidden?, encryption?, mac filter, fing report for ips vs internet?

Router is a Netgear N900 and says on the box it supports smartphones. ssid hidden / encryption (using wpa2) / mac filter can't be an issue or I would not have an IP address on my phone. My phone's name & mac id shows up in the router's routing table, so I am definitely connected. Not sure what you mean by "fing report for ips vs internet".

 

[doogald]

Router is a Netgear N900 and says on the box it supports smartphones. ssid hidden / encryption (using wpa2) / mac filter can't be an issue or I would not have an IP address on my phone. My phone's name & mac id shows up in the router's routing table, so I am definitely connected. Not sure what you mean by "fing report for ips vs internet".

Is the WPA2 set to AES/TKIP or just AES? Try setting it to just AES if it is. (WPA2 should be AES only, but some routers are actually set to WPA/WPA2 with TKIP and AES, and I have noticed weirdness with WPA and TKIP with Android phones.)

By the way, hiding SSIDs is no more secure than not hiding them, particularly if you are using WPA2 anyway. Drive-by people will not connect because of the security; anybody looking to crack the encryption will find a hidden SSID, but then move on to a neighbor with WEP rather than waste his or her time on a router with WPA2.

I've connected successfully to Netgear N600 routers with a Bionic; I have Charter here at home, though I use Apple Airports, and the Bionic was fine with that as well. (Also fine at a family member with Charter and a different router, though he keeps his open.)

 

[dave736]

My choices for encryption are:
1. None
2. WPA-PSK [TKIP]
3. WPA2-PSK [AES]
4. WPA-PSK [TKIP] + WPA2-PSK [AES]

I'm using #3 (AES). I have also tried it with the security disabled with the same result.

 

[Thom]

My choices for encryption are:
1. None
2. WPA-PSK [TKIP]
3. WPA2-PSK [AES]
4. WPA-PSK [TKIP] + WPA2-PSK [AES]

I'm using #3 (AES). I have also tried it with the security disabled with the same result.

I'm using ...
WPA-PSK [TKIP] + WPA2-PSK [AES]
... on my Netgear N600 Wireless Dual Gigabit Router.

... Thom

 

[dave736]

Ok, I tried WPA-PSK [TKIP] + WPA2-PSK [AES] too. No luck.

I just got off the phone with Verizon & they got Motorola on the line too. Motorola said since it connected to a tablet at the Verizon store via wi-fi, there's nothing wrong with the phone, and it should connect to any 802.11 b/g/n router, but he didn't know what b/g/n meant. I had to tell him that was the communication speed.

Some of my relatives arrived for the holidays. Two have Sprint Samsung Epic phones, not sure what the other one is, but it is a Sprint phone. All are Android phones. They can all connect to my wi-fi fine.

Any ideas? I'm pulling my hair out. Seems like everything is working except mine!!!

Thanks

 

[doogald]

Ok, I tried WPA-PSK [TKIP] + WPA2-PSK [AES] too. No luck.

I just got off the phone with Verizon & they got Motorola on the line too. Motorola said since it connected to a tablet at the Verizon store via wi-fi, there's nothing wrong with the phone, and it should connect to any 802.11 b/g/n router, but he didn't know what b/g/n meant. I had to tell him that was the communication speed.

Some of my relatives arrived for the holidays. Two have Sprint Samsung Epic phones, not sure what the other one is, but it is a Sprint phone. All are Android phones. They can all connect to my wi-fi fine.

Any ideas? I'm pulling my hair out. Seems like everything is working except mine!!!

Thanks

Try changing it to b/g and see if that makes a difference. See if unhiding the SSID helps.

Also, is the router firmware updated?

 

[Thom]

Here's mine ... that works ...

Wireless Settings

Region Selection
Region:North America

Wireless Network (2.4GHz b/g/n)
Enable SSID Broadcast (checked)
Enable Wireless Isolation Name (not checked)
Name (SSID): TLANET-2.4GHz
Channel: Auto
Mode: Up to 130 Mbps

Security Options
WPA-PSK [TKIP] + WPA2-PSK [AES]

Security Options (WPA-PSK + WPA2-PSK)
Passphrase : Not my real Passphrase

... Thom