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Help Black Screen

B

Bishoujo

Lurker
This morning when I woke up for school my evo shift screen would not turn on. But earlier this morning & last night it was all fine. Weird things started happening when I downloaded the Messenger with you app, but I think that's just a coincidence. The touch screen is fine, and I can unlock it, but the screen stays black. I've restarted it several times and turned it off for about an hour. I haven't dropped or hurt my phone in any way for over 2 months now. Whenever I use the app I mentioned before, when I slide open for the keyboard it blacks out, but when I barely slid it open the screen would be fine. But now it just stays off, and there's a scratch on my phone from my pockets and overuse, so I don't know if sprint will replace it for me. I just want my phone back QQ any suggestions?
I can't talk to sprint until like 3 pm PST, so any suggestions until then :(

edit: I just noticed my screen is on but it's VERY DARK I can barely make out the clock ONLY when angled specifically and the light is right QQ -dying without my phone-
 
I assume you went into the settings and made sure the brightness is up? Id suggest uninstalling that app you mentioned, restart, and see if it still occurs. *maybe* it is indeed that app & not a coincidence? Other than that no idea but let us know what happens either way after unistalling it.Good luck!
 
I can't even see anything on the screen its EXTREMELY faint
I can make out a few things like my clock & a call button but that's it & that's only cuz I know where it is :(
Edit: my boyfriend just uninstalled the app, but no change, we restarted the phone but nothing changed
 
Ooooh sorry. Hrmmm i was really hoping the uninstall would solve it. Sounds like now you just might have to bring it in to a sprint service & repair store. I had a problem like that but with my old samsumg moment & after bringing it in, they couldnt fix it so they just gave me a new one... And even though i have insurance, ive never had to pay a dime when i just go thru the stores with service & repair, so thats always a plus at least.
 
Thanks =\
I'm gonna try to take it tomorrow hopefully,
now I'm just worried they wont replace it
I'm still under the 1 year warranty that comes with my phone

edit: This morning at 2 am the screen turned on
but the moment I slid open my keyboard it shut off
& wont turn back onn
 
I have same issue. May I ask are your lower 4 icon buttons lit? mine are not.

Did you have stock software or were rooted?
 
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