SykkNyzz
Android Enthusiast
Let me know if anything comes up. I'd rather keep this plan for as long as I can. (unless something even better comes along)
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Let me know if anything comes up. I'd rather keep this plan for as long as I can. (unless something even better comes along)
I've never had a problem with Hotspot. I use it all the time.I might have put this in the wrong place
I upgraded to the Boost mobile's 45 dollar Plan with Growing data. it includes Unlimited United States Talk, Unlimited Text and 5 GB of growing data..
The main reason I upgraded is because it includes a "Free Mobile Hotspot" with shared data. The excerpt below is from my contact agreement.
Free mobile hotspot: Mobile hotspot is now included on all plans. The data is drawn from the monthly plan’s highspeed data allotment, making it easy to turn a customer’s phone into a Wi-Fi hotspot. Customers may connect up to 10 Wi-Fi enabled devices.
Boost Mobile made this available on Jan 26, 2016. I signed up for this plan on Jan 27, 2016 so that I can do homework while commuting from Work to Home on the Train or Bus.
This feature worked like a champ until it came to a screeching halt on February 5, 2016.
I have made at least 8 calls to the customer no service line. One time I spent 3 hours on the call and managed to go up 4 pass-along levels to ever higher management and supervisors.
During another call they told me this is an add on service and not included as part of their service at which time I offered to send them a copy of their own contract showing them that there was a misunderstanding. They then told me that there is no process or way to help me unless I purchase the extra services. I responded your internal bureaucratic controls are not inline with your agreement with me that I signed at the time of service.
Another time they told me I used up all of my 5 GB of data though my phone showed I only used 1.5 GB, and the data usage on their website agreed with the 1.5 GB of data usage. They kept telling me I am maxed out and once they had that in their little notes on their "Help Desk File" pertaining to me. They then began to shut me down not taking my pleading for help seriously. they treat me like "Here comes this guy again" just wasting our time.
Finely a manager reset the data usage on my account back to zero and agreed that the other customer service folks where mistaken about mobile hot spot being an add on.
Now guess what as of today March 7, 2016 still no Mobile Hot Spot. But they say we know there is a problem and we will get back to you when it is fixed. "Don't call us we will call you"
Anybody else not getting the Boost Mobile service they are paying for.?
signed
UGH just trying to do my homework during my commute.
VIP? What's that?I'm a vip member and their is some weird glitch where they reset my data every 15 days lol
I've been using 13 gigs a month since August. Eventually they will figure it out but until then..........
I think he means that don't pay for 14 day service. My GF is on that program.VIP? What's that?
I think he means that don't pay for 14 day service. My GF is on that program.
Wth...how did I not get an invite for this? I've been with Boost for 5 years, and never missed a payment. I mean, it's not that fantastic of a program, but it's the principle of the matter.
I got an email about it last summer. They give me an extra 14 days to pay and I'm technically post paid now. I got an account credit as well. I think it was 15 or 20 bucks.VIP? What's that?
Finely a manager reset the data usage on my account back to zero and agreed that the other customer service folks where mistaken about mobile hot spot being an add on.
Now guess what as of today March 7, 2016 still no Mobile Hot Spot. But they say we know there is a problem and we will get back to you when it is fixed. "Don't call us we will call you"
Frustrating to be sure. However, as for paying for a service you're not receiving, technically, no, you're not since its free and they didn't raise prices as part of making it free. The price you're paying is for the amount of data, not hotspot.Here I am 2 months later and calling about every 7 days still no resolution, I have a "Ticket Number" as soon as the phone desk hears about my ticket number they say don't call us anymore we know about the problem.
I am still paying for a service I am not receiving.
My GF got it BC she was struggling with some of her payments...Wth...how did I not get an invite for this? I've been with Boost for 5 years, and never missed a payment. I mean, it's not that fantastic of a program, but it's the principle of the matter.