Help Boot Loop Problem!!! Help!

[WilliamSeo9770]

I have a Samsung Galaxy S5 SM-G900H that was actually working really well for the last months. But my phone started doing random restarts and the Google Play downloads wouldn't start properly. So what did I do? Well I consider myself a ****** for doing this, but I wiped the cache partition because I thought it would make everything run normally again. My phone became a soft-brick, looping the boot (the Samsung logo animation when you turn on the phone) everytime I try to turn on my Galaxy S5. I tried rebooting it, but it was not working... I need to get my phone back! I don't want to lose all my data by doing a factory reset. Please help!

-William

 

[James L]

Well since it's in a bootloop your first step would be a factory reset. If that doesn't resolve the issue a firmware flash might work, always worth a try. Data is probably gone unless you backed it up prior to this. I know Samsung devices do have a backup option, what it backs up not sure. Maybe you did the backup option and forgot.

 

[WilliamSeo9770]

Oh f***

 

[WilliamSeo9770]

Well since it's in a bootloop your first step would be a factory reset. If that doesn't resolve the issue a firmware flash might work, always worth a try. Data is probably gone unless you backed it up prior to this. I know Samsung devices do have a backup option, what it backs up not sure. Maybe you did the backup option and forgot.

Well people said that wiping the cache partition wouldn't mess up with my phone. Not even with my data. So I did it and now I am here...

 

[WilliamSeo9770]

I am only doing a factory reset if there is no other way of getting my phone and my data back

 

[El Presidente]

999 times out of 1000, wiping the cache won't cause any problems, it's unfortunate it hasn't worked for you.

Have you tried booting in safe mode, does that work?

http://www.verizonwireless.com/support/knowledge-base-97645/

If yes, you can try to use KIES to take a backup of the important stuff on your device.

If that doesn't work, your only option is a reset I'm afraid.

 

[iowabowtech]

If wiping cache caused a bootloop, you were probably a reboot away from a factory reset anyway. Unlikely that the cache wipe was the real trigger.

 

[WilliamSeo9770]

999 times out of 1000, wiping the cache won't cause any problems, it's unfortunate it hasn't worked for you.

Have you tried booting in safe mode, does that work?

http://www.verizonwireless.com/support/knowledge-base-97645/

If yes, you can try to use KIES to take a backup of the important stuff on your device.

If that doesn't work, your only option is a reset I'm afraid.

Sorry, but what do you mean by Safe Mode?

 

[Hadron]

All phones have a safe mode, where they do not run any user apps.

This post includes instructions for entering/exiting safe mode on an s5: http://androidforums.com/threads/s5-lollipop-update-problems-dummies-guide.892800/