Hi thanks for the advice Smokey I have already done all you suggested, in fact pulling the battery for forty mins, was suggested by Samsung customer service, to no avail but now the phone has got so bad , it's like waiting for a train to arrive ,yes my phone is branded and locked to o2, what I would like to know is if one is to use the same sim and carrier why does it matter what os is used, I have been told on a different forum that I don't need to unlock the phone ! however I have no wish to brick the phone so can you or somebody please explain the ins and outs to what I must do to get my phone working, If I had the money I would sue Samsung for providing update that is unfit for purpose...