Master reset with hardware keys
A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloaded content, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card or SD card.
If the device menus are frozen or unresponsive, you can master reset using hardware keys. To perform a master reset, follow these steps:
- Back up all data on the internal memory.
- Turn off the device.
- Remove the back cover.
- Remove the battery.
- Remove the SIM card.
- Wait several seconds then reinstall the battery and SIM card and replace the back cover.
- Press and hold down the Volume up key and the Power button at the same time until a menu screen appears.
- Press the Volume down button to select Recovery.
- Use the Volume down key to navigate to wipe data/factory reset.
- Press the Power button to select this option.
- Press Volume down to select "Yes -- delete all user data".
- Press Power button to select.
- The phone will reset.
