• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help BT Homehub/Android 2.2 Wifi solution

B

badgerwolf

Lurker
Hi all

Ive been searching for a solution for a fix for my HTC Desire on 2.2 which suddenly stopped connecting to my homehub wifi a few days ago. It would find the hub and recognise it..but would get stuck at obtaining the IP address...time out...and repeat the process without connecting.

It appears that BT have been rolling out a firmware update to their boxes that nobody was aware off! The bones of it is that your PC still connects fine but your smartphone doesnt. This leads you to think its an issue with the phone. It is not!

2.1 seems unaffected, but a percentage of 2.2 phones have had the issue. Ive spent three days on every android/htc forum under the sun and found no solution til i found a BT forum.

The new firmware needs a full system reset of your box to allow your Android 2.2 phone to reconnect to the internet. You simply locate the pinhole reset button and push. A normal hub reset doesnt do anything and neither does turning the box on and off at the plug

Its such a simple fix, but its not down on any of the forums. BT have been giving their usual 'service' to many and have not alerted anyone to this firmware issue. The same firmware issue is being rolled out the last six weeks and more people are having this frustrating issue.

Spread the word

Thanks
 
OMG! Ive had this problem for about a week and just COULD NOT figure it out. Thank you! thank you! thank you! WiFi now working as normal. Cheers for posting this.

Though as a side note it isnt just 2.2 thats being effected, im on GB 2.3

Tipped :p
 
Hi I just registered as I have this problem too, but I have a problem as the small reset button doesn't seem to do anything, I can't hear a 'click' or can't seem to press it. Any advice on the reset procedure?

Thanks
 
Found the answer on another forum.

I was trying to reset the home hub with a biro pen but it was too thick to depress the button.

I used a paperclip and help it down for 10ish seconds and it reset, my phones wireless is now restored!
 
Excellent post, thank you, just been searching and fiddling on the phone (assuming it was Android 2.2) for 2 hours :)
 
Thanks badgerwolf, but this is not a permanent solution for me. After resetting, the wifi will work for that day and the next day I am back to square one. This is the same problem for three different android phone models in my house. With HomeHub3.

Does anyone have a more permanent solution?
 
You must log in or register to reply here.
Back
Top Bottom