Help Calling issues

[willard_vg]

Hey guys,

I have just one more problem with my S4 which is pretty annoying. Whenever I am calling with somebody, and I have the screen to my "ear" they cant seem to hear me for some reason. I always have to put it on speaker otherwise the other side cant hear me.

Is there some sort of setting that I have wrong, or is it a known problem? It's very annoying because I dont always want to turn my phone on speaker when im calling, for example in the bus or train or so :/

 

[eirianbryn]

Could it be just the way you're holding it? My mom always holds her phone the same way and I always have to tell her to hold it differently.

 

[zebug]

do you have the "Mute" button clicked on the screen? If it is lit up green then "mute" is activated. Otherwise, sounds defective to me and you should take it back.