• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help Camera button broken, can I upgrade to 2.1

is the actual button broken or it just doesn't work when its pressed? if the latter then try doing a factory data reset and see if that fixes the problem if you haven't tried that already. if your within your 30 days of purchasing your phone then try swapping it for a new one. you could also get a new one if you have insurance from sprint. i think samsung has a warranty on the phone too, not sure. without the camera button functioning you cannot access the download mode to do sprint updates unless there's another way. sdx ppl?
 
You've got to get the Camera button issue resolved. It's most likely a software issue. Do a factory data reset first (should be in your phone settings) and see if that clears it up.
 
ok there was another person that was having problems with this,first off does the button do anything or like the other guys does it do the function of other buttons?if it's the latter just take it back to sprint now a hard reset will do nothing if its just the button does nothing then i would try it.
 
Has the button fallen out? Can you get to the contacts? If you do get it into download mode, make sure to install a recovery console from SDX, that way you can download from you SD card in the future (assuming you volume down, talk and end work).
 
Is there an alternate method to install the recovery console. Or anything of that nature.
I am a risk taker and I follow directions well.
 
Just go to a Sprint store... All the phones are still under warranty as it is within 1 year of purchase. Be straight up with them, let them know even a crappy referb is fine. If they won't take care of you call phone support or send an email. Ask for a referb as you want to update, but the camera button is broken and you can't.

Should be pretty straight up.
 
madmaxmarchhare said:
I did take it, but it appears that the "all phones.. one year" thing doesn't exist here?
Click to expand...
Probably the wrong kind of "Sprint" store. If you take it to a kiosk in the mall, that's not a Sprint store. You need to make sure its an actual Sprint Store-- call before going, they'll tell you.
 
You also might look for a sprint repair center in your area. They could at least try to fix it and not void any warranty.
 
You must log in or register to reply here.
Back
Top Bottom