I appreciate the help, but unfortunately I'm not having any luck with the steps you provided.
RSDLite is able to proceed successfully up until the point where it says "rebooting the phone" (or something close). The phone stays at the 'M' screen, and RSDLite eventually says "please manually power up this phone". I tried with the 2.2 sbf and the 2.0 sbf with the same results.
Do you know of any other avenues I could try to fix this phone?
OK, so you go through the steps and it acts like it is passing information to the phone, correct? And then, at step 7, when you manually reboot, it only reboots to the M logo?
When you get the "please manually power up this phone" message, just go to your notification bar, go to USB type and set it to PC mode. You should get a pass in a few seconds.
He cannot get into the OS.
The phone won't boot into the OS, it just sticks at the black screen with the Motorola "M" symbol.
did you wipe cache and data BEFORE you SBFd?
Unnecessary - and unable to do it. He cannot get to OS, and cannot get into recovery.
This is not installing a ROM nor rooting - this is replacing everything on the phone with a purely stock image with no apps, no data, no cache, just like it was when it was bought from the store.
I'm not sure how to wipe the cache and data when I only have access to the bootloader, not the recovery. Is there a way to do this that I have missed?
You cannot. But you don't need to either, as the .SBF files are fully functional files that erase
everything and put a pristine OS on the phone.
Just to be sure - did you obtain the files from Pete Alfonso's site? he has
links to a newer version of RSDLite (4.9), plus all the stock .SBF files as well, and even if you have the Motorola drivers, make sure that you have the
latest version (4.8.0) - go here to get them -
USB and PC Charging Drivers - Motorola Mobility, Inc. USA
(Click the link that says
Motorola 4.8.0 Driver with MotoConnect* - same package applies to both 32bit and 64bit OSs.