Help Can't Change Exchange Password

[atomictoyguy]

A co-worker has the HTC Droid Incredible 2, I work in the IT department, and recently his password changed for his Exchange account.

Old exchange password expired (11 char) and was changed.
He then updated his phone with the new password (11 char).
After this the phone continued to show authentication problems.
Manually changed password (9 char) in Active Directory.
Updated phone with new password again (9 char).
Phone continued with authentication issues.

Further investigation showed that the phone didn't appear to be saving the new password. I checked by counting the dots representing the password on the server settings menu. The server settings menu continued to show 11 dots even after changing and saving the 9 character password. Also I know its not just a default number of dots being shown, as this persons MSN account on the phone showed 10 dots for the password and their MSN password is 10 char.

The only way I was able to fix the issue was to delete the account from the phone and set it up from scratch, after doing so the settings show 9 dots for the password. This of course is less than ideal, does anyone know of any apps, processes, or settings that would be preventing this password field from being updated. This is the second time we have had to trouble shoot this persons email and would prefer to not have to do so every 42 days when their password changes.

Hints or tips all very much appreciated.

 

[olbriar]

The password is saved within the phone and to change it.. the easiest way is to do just what you did. Deleting the account purges the saved password and setting it up again from scratch with the new password will then will be saved and used. If there is another method to completely removing the saved password.. I'm unaware of it. Perhaps another has an easier option.

 

[talismanj]

I was having exact same issue, on HTC thunderbolt, and got lucky. I went to the change password screen and changed my password, and of course it failed authenticating, and remained on the screen. I did that 6 times, then left that screen open (still failed) and went to my desktop directly (no back button usage). Then I went to settings account and sync, and turn off all syncing for the exchange server. I then went back to the password screen ( still open), no luck. Left it open again withnew correct password typed in, surfed the forums looking for answers unsuccessfully for about 5-10 minutes, came back and it accepted my password! Turned back on the syncing and everything started working again. Looks like there is a timeout period that needs to expire for actively to clear the old password. Hope this helps someone, as I could not find the answer online.