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I'm sorry we can't answer you question at this time as we need more info to be able to give you the proper advice and or solution you require.
Please post question again, but, with Android device manufacturer and model name as well as service provider and as much details as possible. Keep in mind that the more info you can give us, the better we are able to help you.
You can also ask your question in your Android devices specific forum as well (listed in the main forum menu). That is where you will get the best advice and support for you device.