Help Can't send or receive SMS...

[SoulDroid1]

As of right now, I have not been able to send or receive any text messages of the last few days. The only thing that have changed over the last week or so is that I installed HDR Camera+ and updated the Visual Voicemail app.

Since my wife is on VM as well, and she can receive texts from everyone else but me, I think we can rule out a network issue (hopefully). I've been testing by using my Google Voice account.

I did go to Settings -> System Updates -> Update profile and Update PRL. It did seem to update something for the profile, but no PRL to update to.

I probably also need to add that my phone is rooted and running Harmonia 3.15.

EDIT: About to try metal571's Radio Interface Resource Shortage FIX.
No change after fix.

EDIT2: I'm now seeing Code 64 Class 2 and Radio Interface Resource Shortage where I was not before, so there's that.... Looks I know what the problem is now.

TIA for any assistance!

 

[motoracer1486]

Been having this issue non-stop with VM. *PLEASE* file a complaint with the FCC. VM will act if they get enough complaints against them.

 

[Droidula]

You could try menu > settings > activate this device. And then the ##CLEAR#, update PRL, update profile, pull battery. Other than, that, call tech support and ask them to look over your account. They can refresh the features, restart your services, and make sure that your account has all of the features on it that it's supposed to. Ask them for all of those things specifically. Try this with tier 3 support instead of regular. If they still can't fix it, ask them to escalate your case, probably to engineering. I never got as far as the engineer department, because they never called me back. But I didn't pursue it, because after the last time that I called and they changed something on my account, my errors have gone away, besides the fluctuating signal.

 

[metal571]

Yeah my "fix" isn't really a fix anymore, but I got overly excited when I first used it cause it worked for me for a number of hours. You could try swapping out your unit and having VM reset services as Droidula mentioned above, and just skip their regular CS and call the number in my thread, that one brings you to the people who know what they are doing and don't read from scripts.

 

[The MANdroid]

Yeah my "fix" isn't really a fix anymore, but I got overly excited when I first used it cause it worked for me for a number of hours. You could try swapping out your unit and having VM reset services as Droidula mentioned above, and just skip their regular CS and call the number in my thread, that one brings you to the people who know what they are doing and don't read from scripts.

Metal,were you on Virgin Mobile before picking up this particular phone? This is just for my reference. Thanks

Edit...I just got off the phone with an HTC rep and he "assured" me it was a Sprint tower issue...LOL....I am seeing recent comments on the Sprint community boards from people who were not experiencing issues for 1 maybe 2 YEARS until NOW.

 

[metal571]

Metal,were you on Virgin Mobile before picking up this particular phone? This is just for my reference. Thanks

Indeed I was. I was one of the Op V guys and heavily modified that phone's software often. I never ever had a single complaint anything like this until I got this phone. Knew it was software all along. I just made a new thread with information that I got directly from HTC related to my previous thread.

 

[Rolo42]

You could try menu > settings > activate this device. And then the ##CLEAR#, update PRL, update profile, pull battery. Other than, that, call tech support and ask them to look over your account. They can refresh the features, restart your services, and make sure that your account has all of the features on it that it's supposed to.

Been there, done that. I'm willing to troubleshoot, finagle, etc. to get something worthwhile working but this is out of our hands and I don't believe any real work is being accomplished on fixing it.

Been having this issue non-stop with VM. *PLEASE* file a complaint with the FCC. VM will act if they get enough complaints against them.

I can't see why but I can see losing customers prompting action faster. Besides, FCC, VM, htc aren't going to do anything before my return window closes.

Our Triumphs had issues but calling and messaging weren't among them. We use these as phones first, PIMs and playthings are secondary.

 

[Droidula]

Been there, done that. I'm willing to troubleshoot, finagle, etc. to get something worthwhile working but this is out of our hands and I don't believe any real work is being accomplished on fixing it.

I hear ya. I think we all agree it's ridiculous. It's just a matter of how long each person is willing to stick around to see if a fix happens, or what their tolerance is for dealing with errors on a daily basis. For me, if I don't see a clear winner alternative, and my texts and phone calls are alright for now, my threshold is a bit higher to wait around. I was going to sell my last phone, but haven't yet. I'm hanging on to it for now. This way, if the errors start up again and I can't use my phone normally, I'm switching back to Boost until I find something better.

 

[Rolo42]

The big issue for me is not taking advantage of my return window, which I'm exercising tomorrow. This and the other quirks of this phone (and Sprint's network) makes it not worth it to me.

I was eying the SIII and Verizon let me have a couple for nothing, which makes up for the higher monthly cost over 24 months. VZW's network is far better where I live also.

 

[SoulDroid1]

Ah, well..... with all the talk of getting the FCC involved and the general mood toward HTC and VM, I'm almost hesitant to post this, but here goes.

(This is copypasta from another thread I posted in earlier this evening)

First off, thanks for all the tips and suggestions. I did try everything posted, but my problem turned out to be something that was easily fixed. See, my bill is usually due on the 25th and I always pay it on that day. For July, I paid online, which is something I have never done. I usually get the cards at WalMart or Best Buy. Then the trouble started....

First, I couldn't send or receive any texts as of the afternoon of the 25th. Then, on the afternoon of the 30th, I lost data. I had voice the entire time.

The text part was really bothering me. My wife works as a caregiver and is gone Saturday morning to Tuesday afternoon and text is our primary method of communication. I started flipping out. I read everything on the forums resembling my issue. I even saw the "Radio Interface Resource Shortage" error when trying to text. OK, it was only once, but it was there....

I'm figuring that this is $300 down the drain. I was getting mad at myself for being a cheapskate and not getting the Galaxy Nexus on T-Mo or Simple Mobile....

Anyway, after I cooled down, I noticed when accessing the "My Account" section at VM's site, it was acting like I had not paid when I most assuredly had. I sent a quick note to VM's support from their website. I basically said "I haven't had text for a week and can't access data services as of today. Can you take a look? Thanks!" Since I work nights, I sent that in the wee hours of the morning of the 31st. My phone was fixed and ready to go when I woke up for work.

According to the email, it was a glitch on their end. Everything is working as of this post AND they gave me back the 30 or so minutes I used this month.

TL;DR - Could be a billing quirk depending on the behavior of the errors.