Help cant send or recieve picture messages

[bravo1975]

Iv been on the phone to T-Mobile for ages trying to fix this.
Basically when I receive a picture message it says I have to go online and fill in a code to see it.
I went through all the settings with T-Mobile to setup receiving the picture messages direct to my phone, think its called AVN or APN setup in mobile network settings, but still no joy. I get 3G or H next to signal strength.
In the end I had to try my sim in another phone and I sent and received a picture message with no problem, which was then he said there is something wrong with the phone.
Anyone got any ideas what the problem is as I bought the phone so if I call HTC I'm not covered.

 

[BrutalUK]

Ok.....are these the settings you have?

Manual settings for picture messaging

Enter these settings into your phone

Profile name T-Mobile Picture Messaging
Homepage/message server http://mmsc.t-mobile.co.uk:8002
Use proxy Yes
Proxy IP address 149.254.201.135
Proxy Port 8080
Connection Security Yes
Session Mode Permanent
Internet Mode http
Multimedia Reception Always
Request Read/Delivery Reports No/No
Accept Advertisements No
Accept Anonymous No
Maximum Message Size max 300 KB
APN general.t-mobile.uk
User Name user
Password tm
Prompt Password Off
Authentication PAP
IP Address Dynamic
Manual settings for mobile internet

Enter these settings into your phone.

Profile name T-Mobile Mobile Internet
Homepage web'n'walk
APN general.t-mobile.uk
Username user
Password tm

Apparently you need both these APN's current on your phone, not just the one with MMS settings.

Does it work over Wi-fi? Have you tried another messaging app like GOSMS etc? Has MMS ever worked on your phone or has it just happend?

 

[bravo1975]

Iv got three APN's, T-Mobile internet, picture message, T-Mobile mms.
Yes it used to work fine, upto earlier this week it was working.
Iv just tried over WiFi and it hasn't worked.
I don't have half those settings, there's no HOMEPAGE, USE PROXY, CONNECTION SECURITY, SESSION MODE, INTERNET MODE and a few others, Are we on about the same phone? Iv tried it on handcent sms and the standard HTC message app.

 

[Deleted User]

Usually in the APN menu there is a "restore default" setting somewhere for each of the APNs... that usually sorts out message glitches.

 

[bravo1975]

Usually in the APN menu there is a "restore default" setting somewhere for each of the APNs... that usually sorts out message glitches.

Thts just completely deleted all three of my apn's!!

 

[El Presidente]

A reboot should reload them. It does with me.

 

[bravo1975]

A reboot should reload them. It does with me.

Thks El, but how do i reboot?

 

[El Presidente]

Just turn off and on, when the phone is loaded again, head back into your APN settings and the correct settings should be there.

 

[Deleted User]

Thts just completely deleted all three of my apn's!!

Apologies.. has never done that to me or my friends who have done this. T Mobile should be able to resend them to you via text message or you maybe able to get them from the T Mobile site?


Another consideration is who sends the message...if their operator does not support pic messages then it will come through with the website code.

 

[bravo1975]

No worries finally got it sorted, Spoke to t-mobile and the operator had the same phone so she told me her setting. I tried the automated system and it kept sending me a download file tht wouldnt download.