Help Can't Update

[scrubby]

I went to System Update and I keep getting this message:

I don't have cell reception at home, but I do have a wifi connection and it works fine for everything else.

Am I missing something here or do I have a phone defect?

 

[alfick3]

I went to System Update and I keep getting this message:

I don't have cell reception at home, but I do have a wifi connection and it works fine for everything else.

Am I missing something here or do I have a phone defect?

Turn off airplane mode maybe?

 

[scrubby]

Turned off airplane mode and no difference.

 

[alfick3]

Turned off airplane mode and no difference.

It was a thought. I don't have the phone yet, so not sure what else to think of trying.

 

[saptech]

I don't have cell reception at home, but I do have a wifi connection and it works fine for everything else.

Am I missing something here or do I have a phone defect?

Do you mean you have wifi connection using the phone other then getting the update or the phone is not connecting to wifi at all?
If you do not have wifi at all on the phone, try removing the current wifi profile, if listed, and re-add it. If this is not the case, check all your networking settings, maybe something is holding it back.

If you're using a router, try restarting it.

Just a thought!

 

[scrubby]

The phone is connected to wifi and the connection is working properly. I can check my email accounts, get weather updates on eye in the sky and connect to the web with both my browsers. My magicjack app works fine as well. But when I tell it to check for updates, I get the message, so I'm a little confused.

 

[scrubby]

Turns out it was a setting in network settings I changed for AdBlocker Plus.

Thanx to all that responded.

 

[saptech]

Glad you found what was causing the problem. Thanks for telling us how you solved it also.

 

[alfick3]

Glad you found what was causing the problem. Thanks for telling us how you solved it also.

Ditto saptech.