Help Captivate + USB + PC = Problems

[CapUSBHelp]

Okay, I'm boggled at this problem. I'll provide all the details and maybe someone much more saavy than I can clear this up or provide a solution:

- Purchased new samsung captivate unlocked from amazon
- Phone is running stock 2.2 Froyo (I factory reset it once, from privacy options)

Problem:
Phone does not connect to any computer or USB port by the provided USB cable

Troubleshooting:

- I have tried to connect the new phone using the provided cable and it only recharges. There is no sound or indication on the PC of detecting the phone. Only a beep on the phone indicating it is charging.

- I have tried every USB port (front and back) of 4 different PCs. 2 laptops, 2 desktops. Including trying USB ports with no other USB peripherals attached. (PCs were windows 7 64 bit PCs)

- The only success I have had - was when I tried it on a powered USB hub connected to a laptop, the computer detected a Samsung android device. It worked for 2-3 reconnect/ejects. Then was never able to repeat this success on any combination of USB hub + PC (laptop or desktop)

- I have tried a samsung stratosphere on the provided captivate USB cable, the Stratosphere usb cable and my Nook USB cable. It worked on all 3.

- The Captivate failed on all 3 (only charged, no USB to PC connection).

- I have tried debug mode on, debug mode off, mass storage mode, kies mode (with kies installed/uninstalled).

Conclusions:

- The USB port on the phone is faulty (then I would return it to amazon), this phone is 1 week old.
What I find odd is how it worked for 2-3 connections on a powered USB hub on one laptop.

- The 3 USB data cables I tried were all not "good enough" for the captivate but work fine for the stratosphere and for my nook. (Then I'd find a good enough cable)

- The phone currently does not have a SIM card. (not sure if that is somehow related).

I will probably return the phone at this rate, but would like to know if this is a common problem with Captivate with no common solution.

 

[lskohn]

I don't know how common it is, but the USB port on my year-old captivate has become temperamental recently. For a while the phone would turn off whenever I plugged it into power, though the battery would charge, suggesting to me some sort of short...so for a couple of weeks I simply used an external battery charger (I bought a spare battery early on) - thank heavens I did nto need to do USB file transfers during this time! One day, I tried the car charger which not only worked fine but seemed to clear up the short. Now, the plug works 75% of the time, and when it doesn't I plug in the car charger. Yes, I should probably send it back while it's still under warranty. If yours is new, that's what I recommend.

 

[CapUSBHelp]

Thanks for the reply.

I was concerned about the captivate only because there are many forum posts about having issues connecting it to a PC through USB cable.

However none were exactly the issue I had, so I wasn't sure if my situation was "fixable."

I'll probably take your advice and just return it since it is only 1 week old.