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Certified New Eris Question......

BigDaddyFromCincinnati

BigDaddyFromCincinnati

Well-Known Member
I have had my Eris since the day they came out. It had its issues before the 2.1 OTA but nothing like now. I have done 2 factory resets on the phone and wiped the phone completely out. I have even limited my apps to about 10 or less. I still have problems with the dialer, it locking up all the time, not being able to open Google Voice app, and other very irritating things. I have called Verizon several times and all they will do is send me a "Certified New" Eris.
Has anyone here done this and had any luck? I do not want to do this for the fact of my last smart phone had problems and Verizon replaced it 6 times before they finally let me get a different model phone. After a month with the new phone the charging socket stopped working and I was unable charge the phone. I called them once again to find out that the "new" phone was actually a refub. and it only came with a 30 day warranty which was over. So Verizon pretty much told me to buy a new phone at full cost. Bull shit !!
So I do not want to go through all of that crap again !!!!!
What should I do?
Suggestions and help with this would greatly appreciated !!!!

Thanks.
 
If your device is defective, you do not want to keep it, do you?

Replacements are at times iffy, but the one you have is a sure thing: messed up and in need of replacement.

I wouldn't hesitate to take their offer.

Great user name, by the way.
 
Thanks for the suggestions Frisco !!
I just do not want to go through the same crap with this phone as I did with my last smart phone.
Do you know of anyone who has a refurb?
Do they still have problems or not as many?
 
BigDaddyFromCincinnati said:
Thanks for the suggestions Frisco !!
I just do not want to go through the same crap with this phone as I did with my last smart phone.
Do you know of anyone who has a refurb?
Do they still have problems or not as many?
Click to expand...

There are posts giving a range of opinions and experiences about their replacement devices.

Keep in mind, though, that most people come to forums with issues, wanting help. It is therefor natural to make the mistake of drawing the conclusion that this or that phone is no good because we see so many people posting complaints about them.

Personally I know of nobody with an Eris which had to be replaced.
 
BigDaddyFromCincinnati said:
Thanks for the suggestions Frisco !!
I just do not want to go through the same crap with this phone as I did with my last smart phone.
Do you know of anyone who has a refurb?
Do they still have problems or not as many?
Click to expand...

These threads have various accounts of good and bad refurbished replacements:

http://androidforums.com/htc-droid-eris/107333-options-replacing-eris-silent-bug.html
http://androidforums.com/htc-droid-eris/107386-what-do-replacement-phones-look-like.html

Mine is one of the good refurbs. It works much better than my old one, and hasn't shown signs of any new problems. But as I said in one of the threads, I think it's because I got my replacement as soon as possible, before everyone else started sending in their messed-up phones (which undoubtedly got turned around and sent back out as refurbs). You snooze, you lose.
 
thenestor said:
Mine is one of the good refurbs...

I think it's because I got my replacement as soon as possible, before everyone else started sending in their messed-up phones (which undoubtedly got turned around and sent back out as refurbs).
Click to expand...

If that is true it speaks to horrid business practices on the part of Verizon, in my opinion.

It is bad enough that we've seen such spotty HTC quality at the point of manufacture and assembly (assumed from reading of ongoing, common bugs reported in forums around the internet); but they're putting those bad devices back into circulation too?
 
I got my refurb just a couple of weeks ago (my original phone developed a dead spot on the screen). I haven't had any serious issues with the phone. The occasional dialer lag has been it's only problem, clearing cache and other housekeeping tasks keeps that to a minimum.
 
I would suggest getting a replacement, i got a refurb and you wouldnt be able to tell it wasn't a brand new phone.

Chances are if you get a refurb you will have HBOOT 1.49 and will not be able to root.
 
BigDaddyFromCincinnati said:
Thanks for the suggestions Frisco !!
I just do not want to go through the same crap with this phone as I did with my last smart phone.
Do you know of anyone who has a refurb?
Do they still have problems or not as many?
Click to expand...

I also returned my eris for a refurb, at least i think it was, looked brand new. I have not had a single hiccup since. Go Get ya one Bid daddy :D Like frisco said you are paying for the service!!!
 
I got a refurb. No problems with it so far. The only real difference was that it didn't have a borked trackball, and it had the infamous 1.49 HBOOT so I can't root anymore.
 
I got a refurb because the left and bottom of my touchscreen was totally unresponsive, I couldn't type anything. My refurb has no problems.
 
I got a refurb with the silent bug, and a refurb for THAT with a bad charging port that sends the screen left.

The warranty SHOULD last for the year from when you bought the phone, not 30 days since the replacement. Go back and raise hell about how it's been less than a year since you BOUGHT it.
 
What do you mean by 30 days since the replacement? So after you get a replacement its only 30 days after that now?
 
I talked to Verizon today and was offered a "certified like-new" replacement. The rep said I would have a 90-day warranty or the remainder of my current warranty, whichever is greater. I got this in an email from the Verizon rep also, so I feel pretty confident they'll stand by it. I've got the silent bug on mine and it's extremely frustrating.
 
boxer said:
I talked to Verizon today and was offered a "certified like-new" replacement. The rep said I would have a 90-day warranty or the remainder of my current warranty, whichever is greater. I got this in an email from the Verizon rep also, so I feel pretty confident they'll stand by it. I've got the silent bug on mine and it's extremely frustrating.
Click to expand...
Yea that sounds right.. I doubt they would take away your year warranty and give u a 30 day because you got a refurb ya know
 
was on leak v3, no issues, trackball quit....now refurb, horrendous lag and silent bug coming up, very frustrating
 
As soon as my phone (3 days after receiving the refurb) went silent, I instantly took it in WHILE IT WAS SILENT and showed them. Tested it, looked on tech bulletins, then just ordered me up a new one.

I HEAVILY recommend doing this, and just be solid that you have no faith in that handset.
 
Thanks for all of the advice. I just wish since it was under warranty i could get a "new" one instead of a "certified new" one. I guess I will call customer service today and try a "certified new" one.
 
BigDaddyFromCincinnati said:
Thanks for all of the advice. I just wish since it was under warranty i could get a "new" one instead of a "certified new" one. I guess I will call customer service today and try a "certified new" one.
Click to expand...

Good luck with that. For all we know, HTC may not be making brand new Eris's anymore (and only making parts) and hence why they are sending refurbished ones mainly.
 
lg4420 said:
was on leak v3, no issues, trackball quit....now refurb, horrendous lag and silent bug coming up, very frustrating
Click to expand...

I'm about to get my refurb (I'm in the same boat as you) either tomorra or Tuesday and if it screws up or lags, I'll be taking it back in and demanding a upgrade to the Moto Droid at the very least. I'm not messing with this getting screwed over stuff.
 
zerocool79346 said:
I'm about to get my refurb (I'm in the same boat as you) either tomorra or Tuesday and if it screws up or lags, I'll be taking it back in and demanding a upgrade to the Moto Droid at the very least. I'm not messing with this getting screwed over stuff.
Click to expand...

I think you have the right attitude. We give Verizon a lot of money, and we expect to have a device that works, especially for making phone calls. Although, obviously you'll catch more flies with honey.
 
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