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Class Action lawsuit

This is great! I'm also going to sue:

Mcdonalds for screwing up my order the other day (they put pickles on my burger when I specifically asked for WITHOUT)

Supercuts because they cut my hair a tad too short, now I have to wait a whole week for my hair to be as long as I had originally wanted.

My school because I don't like one of my teachers

Hell I'm going to sue my mom because she PROMISED she would make me dinner when I got home from work BUT she was already sleeping! AHH!

Most importantly I'm going to sue Verizon with you because if that sales guy NEVER held his gun to my head I wouldn't have bought the Eris. Darn him and his sales tactics!
 
No guns involved smart guy, more like this. Sales rep asked me what kind of phone I wanted when my contract was up. I said that the Drois looked good, but I didn't really want a keyboard. Then he says "Look at this Droid Eris, it does everything the Droid does!" I said, "No, it doesn't have Google Navigation". He says "No problem, it is coming in an update next month!" I guess that was the gun you are talking about.

I was a happy camper like everyone else when the update came, until the bugs came along with it. I could have been on number 4 by now, but being a nice little customer, I agreed to wait 2 weeks for the next update on June 29th, which didn't work. I think I have been more than patient and fair so the condescension is a little misguided don't you think?

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hlaalu said:
This is great! I'm also going to sue:

Mcdonalds for screwing up my order the other day (they put pickles on my burger when I specifically asked for WITHOUT)

Supercuts because they cut my hair a tad too short, now I have to wait a whole week for my hair to be as long as I had originally wanted.

My school because I don't like one of my teachers

Hell I'm going to sue my mom because she PROMISED she would make me dinner when I got home from work BUT she was already sleeping! AHH!

Most importantly I'm going to sue Verizon with you because if that sales guy NEVER held his gun to my head I wouldn't have bought the Eris. Darn him and his sales tactics!
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You are missing the point.

Look, a lawsuit is not going to work - A) not enough of these phones were sold to actually cause a giant stink. B) Generally speaking I doubt most people are having issues, or if they are, they don't care enough to worry about it.

Those of you claiming that Verizon owes us nothing, are true to an extent. However when the device they provided does not allow a user to use service they are paying for, you have an issue. I am waiting on the delivery of my Motorola Droid that will be the fifth phone I've had from Verizon since March. I blew through four Eris phones because each had the same issue - not able to answer or make calls. Now every time I spoke with a CSR I was told it was not a known issue. Look, we all know it exists, but we are on a forum, this is made for venting, and we are talking about maybe 300 people out of the 100,000 of these devices Verizon has sold?

Look, I hate this phone more than any other phone I've owned (which includes some very sketchy LG Dares and Versas) solely because it fails as a phone. A lawsuit will not fix the problem, at this point those of you with issues need to breathe a bit, calm down, and call Verizon. Speak with their technical support department and go through their steps and really work with them. Do not immediately demand a different phone, go through the process. If you have been through multiple phones, then you need to ask for a supervisor. Know exactly what you want and again in a polite way ask for it.

I went through multiple CSR's, multiple trips to the store, and I finally spoke with someone on Monday who actually listened and finally sent me a new phone.

Now - there is one other thing - if the weather widget really is the cause of all the headache for lag, well then HTC is run by numbskulls.
 
Kent747, my wife's Eris doesn't have the HTC weather widget on it, and it still lags slower than molasses and has the silent call bug from time to time.
 
Having been through one class action lawsuit its not worth it.

Not everyone at verizon reads every single memo. I have to tell the csr each time I call to complain about my phone that there is a service bulletin on this particular phone(eris) and once they read it they are on your side. I have been offered refurbs each time and I decline for one reason, I ask if I can stop in to my local store and get a new one right away. They have no problems with it. Also when you call in to tech support they ask if you want to do a survey after, do it! Explain your problems clearly and they will make it right. Someone will call you back.

Now that fact that I have been through 3 phones in the span of 3 weeks is getting on my nerves. But the phone is not a piece of crap. When it works like it should it is a pretty sweet phone. If this does happen again Im not sure another phone will satisfy me. Ill cross that bridge when the time comes.
 
boxer said:

For me, bending over backwards would have been something like "take your defective phone to the Verizon store that's 2 miles from your house, give it to them and they will give you a refurb".
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That's exactly what they told me when my phone was defective. Except it was more 6 miles across town, since that's the only corporate store in the region. Didn't have any in stock, but sent mine with overnight shipping. The box was beat to smitheroons (I'm pretty sure UPS beats overnight packages with a hammer some point along the way) but the phone works perfectly.

So technically, they did bend over backwards for us as much as possible (this was in early June).
 
LyndaM said:
I have received a replacement and it seems to be experiencing more problems than my first one.
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I am taking mine back to the store later today. The other day, my whole vibration functionality just died, still having the reception loss issue, had the silent bug once, etc. The replacement I received worked just as bad as the one I turned in.
 
I can't find a copy of the Eris service bulletin mentioned above. Has anyone seen it and if so could you link to it, please?
 
Thornfullessrose said:
I didn't and when I searched for it, it only had 8 news (which were only old articles mentioning bringing it home for the holidays. wasn't really about the eris.) No support or product info.
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*gasp* my Eris has vanished from my hand!

I guess I'd better go to Verizon and purchase a Droid X.
 
If anything, ALL cellphone users should sue ALL the providers - none of these 'phones' provide the telephone service that the providers claim they do.
This has been an ongoing problem since they started selling cell phones - instead of improving the phone service itself, the companies have competed against each other by adding bells and whistles to the devices until we are at the point we are now - where 'smartphones' are like little computers that can do all these incredible things EXCEPT function as reliable telephones.
 
grvthang said:
If anything, ALL cellphone users should sue ALL the providers - none of these 'phones' provide the telephone service that the providers claim they do.
This has been an ongoing problem since they started selling cell phones - instead of improving the phone service itself, the companies have competed against each other by adding bells and whistles to the devices until we are at the point we are now - where 'smartphones' are like little computers that can do all these incredible things EXCEPT function as reliable telephones.
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I hate to compare phones to cars again, but take Ford for example. As far as reliability there cars are not that good. But, they have the SYNC function in the car and automatically everyone wants it. Where instead they could by a Toyota that will last twice as long(my family has had 7 Toyota cars we have NEVER had any issues with them, we just sold them because they were old).
 
porky101 said:
I hate to compare phones to cars again, but take Ford for example. As far as reliability there cars are not that good. But, they have the SYNC function in the car and automatically everyone wants it. Where instead they could by a Toyota that will last twice as long(my family has had 7 Toyota cars we have NEVER had any issues with them, we just sold them because they were old).
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Hah, horrible example, since Ford makes excellent and reliable cars these days. People just haven't gotten over their old sterotypes. Toyota isn't the reliable wonder that you think it is, and newer Fords are some of the best built and reliable cars on the market. Check the research.

More on topic, I feel bad for those who have problems with their Eri'. I find myself wondering if there must really be some kind of phone karma punishing a few of you for some past phone evil :) To get broken refurbs more than once when clearly the vast majority have phones that work fine. I understand frustration, but I can't comprehend how people think that a class action, or any kind of lawsuit on this is going to provide any benefit to anyone. It just sounds like a lot of wasted money and time for what? Teach Verizon a lesson? If you are rational about it, you already know you aren't getting anything worthwhile out of a lawsuit, so I'm at a loss as to why you would pursue one.

If the stories related here of Eris user woes are factual, and they happened to me, I would have escalated my problem as high as I could get it. I'd find a way to call Seidenberg, if I simply couldn't get something done. You have options, and a lawsuit, while one of them, isn't a good one.
 
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