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Help com.google.process.gapps Gmail Force Close


Aug 6, 2010
Hi All.

I have had a desire for a couple of months now and have recently been getting an error with the gmail app. Whenever I open it and scroll down it comes up with "Loading conversations ...." then it pops up the force close error "The process com.google.process.gapps has stopped unexpectedly. Please try again". It then closes the Gmail app.

I have tried to the factory reset option and clearing the gmail app cache but this does not rectify this error. Short of sending the phone back to Vodafone or HTC I am stuck ...

The phone is a stock standard vodafone issue without any mods etc

Any ideas ??

I was having the same problem on my htc Incredible. I went onto my desktop computer and into my gmail account. I deleted all my old email dated July 29th or earlier (luckily my account is fairly new and I have no important emails to save) and it started working again. No "The process com.google.process.gapps has stopped unexpectedly" prompts or force closing since. Troubleshooting tip: check what date isn't loading (mine always came up with the prompt after loading Aug 6th - July 30th emails) and start deleting from there. Hope that works for you guys too.
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I have had the same thing since this morning on my HTC Desire. Go to All Mail label and I get a Force Close (the same as the OP). I too did a factory reset but no joy. I went to my desktop and deleted a few emails and left my phone on the force close screen for a while. Now I can scroll further down the All Mail screen on my phone before getting the Force Close.

I wonder if Google have changed something (as we have a few different phone models presumably with different Android builds on and factory resets going on).

Looks like we aren't the only ones with this issue:

force close in gmail - Google Mobile Help

Add your weight to this posting as Google people do watch the Google Support forums.
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Hey Guys,

I had the "com.google.process.gapps has stopped unexpectedlly please try again" error as well and I couldn't figure out what was causing it. I cleared the data, cache, everything, and nothing worked. I'm using an EVO.

This is my solution: Just use the phone's native mail application and set up your gmail account under the pop3/imap option.

Works great, the force close problem is solved, and the interface is far superior to the gmail application one. Hope this helps.
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Hey Guys,


Hope this helps.

Sorry AWonderWoman but I like the Google Mail app. It is REAL push email not a checking service every minute. It also has many more features that the HTC Mail app doesn't on my HTC Desire. I hope Google will see the many people in the Google Support forums who have the same problem.

It must be a Google issue. The variety of handsets, versions of Android etc... we can't all have a problem on our phones at the exact same time with the exact same symptoms!!
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Just another report for an HTC Aria with this problem. I'm almost sure the root cause involves Google Contacts, though at this point it seems to be affecting any Google application, with a crash report about every minute or two.

Is anyone else running a language besides English? I'm suspicious it might involve the Japanese support. The Contacts need to maintain a second set of names for the pronunciation information. :(
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I receive this error all the time on my Incredible. I have yet to have anything force close, and I do not have to be in the gmail app in order for it to pop up. I have deleted all unused apps, gone through my gmail to clean old conversations, etc. and it still comes up. I looked in the processes for the phone and I have yet to see it as a running process, yet it still manages to repeatedly force close.
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I just started having the same problem. It happens when I send emails, play words with friends, send text messages, take photos.
I never had this problem until the past day or two. Just downloaded some additional Google Apps including Google +

Any recommendations?

HTC Droid Incredible
Verizon is the provider
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I have a Samsung Galaxy Tab 10.1 and also getting the com.process.google.gapps error over and over again. After reading this forum I have also gone to the computer and Gmail and deleted everything to see if this prevents it from happening. I will post and let you know if it does.

It did not work... looks like I will need to do a factroy hard reset. Not looking forward to reseting up the tablet. If any one else has a suggestion let me know... TomS8200@gmail.com
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I've had the same problem on my Samsung Galaxy Tab 10.1 (WIFI) and I believe I've solved the problem (fingers crossed) without a factory reset.

Here's how:

1. Go to BROWSER - SETTINGS - ADVANCED. Select 'Reset to Default'
2. Next go the TABLET SETTINGS - ACCOUNTS AND SYNC. Delete the GMAIL account entirely. As far as I know this will erase all the GOOGLE settings on your tablet
4. Enter your GOOGLE ACCOUNT details and proceed as instructed.
5. Go back to TABLET SETTINGS - ACCOUNTS AND SYNC. Your GOOGLE ACCOUNT should be added again. You can select 'AUTO-SYNC'
6. tab on your GOOGLE ACCOUNT. You can now select what GOOGLE functions you want to sync. I've deselected PICASA as it slows down GALLERY (I have a lot of pictures online)

These steps worked well for me and my Galaxy Tab 10.1 is now fully synchronized with my GOOGLE ACCOUNT without error messages
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I have since got a new phone since this issue was too annoying along with other issues. But I tried just about every fix listed here and other places. I could temporarily fix it by clearing data and cache for many apps, but it always came back. I found somewhere that it was a problem with how the phone read the memory, and therefore there was not a fix. This seemed to be the most plausible reason, unfortunately.
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