Help Comcast email contacts?

[Droidood]

My mom just upgraded her Droid Global to a Galaxy Nexus. On both phones, she had the Verizon rep add her Comcast account to the stock Email app before leaving the store. However, her Comcast contacts aren't showing up this time -- it doesn't auto-complete when she starts typing in someone's email address.

How can this be fixed? Is there something the rep must have missed this time?

 

[Crashumbc]

My mom just upgraded her Droid Global to a Galaxy Nexus. On both phones, she had the Verizon rep add her Comcast account to the stock Email app before leaving the store. However, her Comcast contacts aren't showing up this time -- it doesn't auto-complete when she starts typing in someone's email address.

How can this be fixed? Is there something the rep must have missed this time?

My "guess" is the contacts were in downloaded to the old phones contacts and not transferred over to the new phone.

you "should be able to run VZW's back-up assistant on the old phone to back them up then restore them onto the new phone.

The "guess" might be that comcast supports "exchange" and it was set-up that way on the old phone... (I don't think this would be the case though.)