Help Computer does not recognize the EVO

[Regar93]

I did a search for this issue and I did not find anything helpful.

My Dell laptop (Windows 7) is not seeing my Evo as an external drive via USB. I have tested the USB slots and they do work. I also took the phone to a Sprint store and it linked up to with their computer just fine. Not sure what is wrong but back when I moved from the Hero, I connected that to this computer with no issues in order to move pics, etc.

When I plug in to the computer, the phone lights up but no window pops up asking how I want to connect (ie disk drive, etc). The phone does not show on the computer as a drive, and nothing in the tray.

Anyone have any ideas? thanks.

 

[TF1984]

1. Uninstall any/all HTC programs currently on your PC.
2. Install newest HTC Sync (for drivers)... HTC Mobile Phone Support - HTC EVO? 4G (Sprint) - Downloads
3. Reboot PC
4. Reboot phone
5. Connect and test

...alternative solution/troubleshooting...
1. Do you have custom rom installed? If so, what and also what kernel?

 

[rascaldoc]

same problem here except the choice does pop up as to how to connect, and the computer does see the phone as a drive, but my HTC SYNC, doesn't "see a connected device. I uninstalled everything from my PC last night and reinstalled the software and rebooted the PC (did not hard reboot the phone yet) and it still doesn't "see" the phone. I even ran cc'cleaner on my registry after uninstalling to get rid of all the old links.