how is the phone # showing up on the Hero? if you have dashes etc, the Hero "thinks" there is a mismatch on the number, if you take out the ( & dashes, then it should work fine. The standard phone # convention is screwing things up, this also affects the BT on my BMW, the phone book syncs fine to the car, and if I select from the car a number with anything more than just the #'s, it would not dial.