Costco question. Need help.

[rdalcanto]

I bought my Bionic using the Costco American Express. I know that doing that doubles the manufacturers warranty. I thought it also doubled the 90 day return period, but my Costco told me no. By Bionic is almost 6 months old, and the speaker for the ear piece sounds terrible now. I would rather not get a refurbished phone from Verizon if I can swap it for a new one at Costco. Was I given the correct information regarding the American Express Card purchases? Thanks!

 

[OutOfPhase]

I bought my Bionic using the Costco American Express. I know that doing that doubles the manufacturers warranty. I thought it also doubled the 90 day return period, but my Costco told me no. By Bionic is almost 6 months old, and the speaker for the ear piece sounds terrible now. I would rather not get a refurbished phone from Verizon if I can swap it for a new one at Costco. Was I given the correct information regarding the American Express Card purchases? Thanks!

You should pm yankeedudel he is a guide here and also works for the phone contractor at Costco. Search for his name if I cannot get a link to t.

 

[marine one]

Let us know how you make out. I also bought mine through COSTCO and while I haven't had any problems, it would be good to know how this works out.

 

[sgschwend]

I bet everyone (you, VZ, us) believe that sound quality is a defect in the phone.

My recommendation is not to worry about a refub. Here is why, if you receive a refurb and you don't like the cosmetics then call customer support and ask for another one.

I did that recently. In that conversation I pointed out that what a great customer I was by sticking with them for 6 months trying to fix issues with the product they sold me. I asked for and receive a free accessory of a phone case for my efforts.

They are going to do what ever is necessary to keep you as a good customer.