Root cracked screen, Rooted!

[weinstein]

Well, my wife just cracked her HTC EVO screen. I was reading that Sprint takes care of cracked screens for free as long as you have insurance. Her phone is rooted. Should i unroot prior to taking it to Sprint or should i just take it in rooted? According to a lot of people on this forum, its sounds like Sprint doesnt care if your rooted as long as you dont take the phone in to get repair if you get bricked.

 

[arnezie]

That's what I've always been told as well . Hardware problem then no real need or care to most techs. But can't hurt to unroot.

 

[youdoofus]

unroot.... they can tell if its rooted VERY easily, and will likely try to power it up which will show a rooted phone... avoid at all costs the repair nerd whose been annoyed by rooted users and is trying to exact revenge upon the next passer-by who just so happens to also be rooted..... yeah, unroot if ya can. Id not be worried about sprint overall, moreso the techs and their supervisors who usually have chips on their shoulders...

 

[weinstein]

Well i took the Phone in to 3 different sprint stores and they all told me the same, thing," We used to fix the screens for free but it was costing Sprint too much and Asurion was complaining about the loss of revenue on claims." So it looks like i have to file a claim with Asurion and deal with it.

 

[Shift.Evolve]

Well i took the Phone in to 3 different sprint stores and they all told me the same, thing," We used to fix the screens for free but it was costing Sprint too much and Asurion was complaining about the loss of revenue on claims." So it looks like i have to file a claim with Asurion and deal with it.

Well that stinks. FWIW I had mine replaced in January and I didn't unroot. I actually forgot and I was running Fresh at the time, lol.

 

[InfiniteWalrus]

unroot.... they can tell if its rooted VERY easily, and will likely try to power it up which will show a rooted phone... avoid at all costs the repair nerd whose been annoyed by rooted users and is trying to exact revenge upon the next passer-by who just so happens to also be rooted..... yeah, unroot if ya can. Id not be worried about sprint overall, moreso the techs and their supervisors who usually have chips on their shoulders...

I have come to find that almost the exact opposite is true. I'm a sprint tech and almost all of the techs I work with have rooted phones. We don't have chips on our shoulders, we are essentially graded on the number of phones we have to exchange, and we are not going to exchange a phone that you bricked. Hardware issues that are repairable in store are a different story, I still get paid the same amount to repair a phone that is rooted as I do for a non-rooted phone. Unless you just have an asshole at your local repair shop, techs are not going to care if you rooted your phone and will repair hardware just the same as if you aren't rooted. Most likely the only time they would care is if you messed up the software.

 

[gregs887]

Well i took the Phone in to 3 different sprint stores and they all told me the same, thing," We used to fix the screens for free but it was costing Sprint too much and Asurion was complaining about the loss of revenue on claims." So it looks like i have to file a claim with Asurion and deal with it.

Really? WTF is the point of having insurance then? When my power button broke I didn't have insurance, but Sprint honored HTC's warranty and gave me a new (refurb but looks brand new and doesn't have the light leakage my first one did) phone for $35. If your phone is less than a year old you should be able to get a replacement from Sprint. Apparently HTC does it for free but I didn't have time to wait to ship them the phone and have them ship one back.