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customer loyalty

I'm curious ... what do you get from them? What if you call while you're in the middle of a contract? They gonna try and keep you, or just say "Ok, well, thats a $XXX disconnect fee" etc.?

Im just curious, because I remember when I cancelled with T-Mobile to switch to Verizon, I don't think they made any effort to keep me even though I was a customer for 9 years.
 
Actually my experiences with Verizon "customer loyalty" have ticked me off more than anything. My elderly parents have lines on my account. They are both simple phones on which the contracts are up because they don't want anything other than a basic phone. Verizon "customer loyalty" called me up and offered to give me a month free on their their lines, $9.99 each.
What they weren't forthcoming about was that in return for the favor the lines contracts would be renewed for two years, lucky I caught on to it and asked if it would change anything by agreeing to accept the month free offer.
 
you never get the same answer twice when calling a customer loyalty rep, its the same when you call customer service, i usually only call customer service to pay a bill, when i had my eris and before i knew about this forum, i would call on a daily basis, and then i got the dx, have not called them once for the phone... never had a problem with it or anything so i will continue to go that route :) i stick with the forums for my support questions, they are answered better and usually get the same answer.
 
Well, I've had a great deal of success with customer loyalty. They are the superior and elite customer service. They can do things that normal customer service cannot. For example, they gave me 50 dollars off my son's d3, the week after the device's debut.

They have granted my son's line an inactive pricing request for unlimited data and are working on that for his 20 per month data discount. Until then they are adjusting the bill monthly.

You see, there was a problem and misunderstanding, with the codes when he went from a feature phone to a smartphone. They're fixing that. They seem very motivated to keep my family's business. I am very motivated to stay with them, therefore. :D
 
Oh I love Verizon too, but my Bill is ~$180/month ... thats with only 2 smartphones & a 15% Military Discount lol.

I just wonder if I call if there is something they can fix for me, get it down a bit :P
 
I just had a friend try this after getting nowhere on a billing/plan upgrade issue with store reps and regular customer service.

Long story short, they were WONDERFUL and extremely accommodating.

Thanks for the info on getting thru to these folks. I've been a longtime vzw customer myself and never knew I could call a different dept and have a much better experience. But that is also why this forum is the first place I check when I need help.

Thanks!
 
thatguy188 said:
Oh I love Verizon too, but my Bill is ~$180/month ... thats with only 2 smartphones & a 15% Military Discount lol.

I just wonder if I call if there is something they can fix for me, get it down a bit :P
Click to expand...

They'll help you out, I guarantee it, even if it's just trimming $20 or $30 off your total bill by reducing the data charges a bit. When you are getting within a few months of your renewal, shop around and see what the competition is offering. Call and get loyalty (using the "cancel my service" key words) and then talk to them. Tell them your situation, make sure you mention military, and see what they can do. If you are open and straight with them, polite and professional, in my experience they'll treat you the same way. Think before you make the call about what you want to be happy, because they may ask. Think about why you want that, and how to state your case clearly and succinctly.

If you say, for example, "When I'm on deployment these data packages are our lifeline, and it's how I stay in touch with my family, but on my Specialist's (or whatever) pay it really adds up. I see I can get X from competitor Y, and as happy as I have been with Verizon's service, I'm really thinking hard about going with Y. Is there anything you can do to help me?"

First, look at your plan and make any common-sense optimizations. They'll look at your plan and usage for opportunities, and if you haven't done that yourself they might just tell you, "You know, based on your usage history you don't need the unlimited plan..." Then they'll just think you're dumb, which doesn't do you any good.

Next, be flexible about how you save money. If you go in saying the only thing that will make you happy is an unlimited plan for half price, or completely free data, they may not be able to do that for you. But if you are looking for net cost savings, they might be able to come up with something else that gets you there, which is why I suggested an open-ended question for them like "Is there anything you can do to help me?"

For example, they might also see that you consistently use, say, between 1600 and 1800 minutes, which is why you're on Unlimited. They might be able to give you a 1400 minute plan with 500 extra free minutes a month, which will cover your usage, and save you a lot of money by dropping to the lower price tier.

Anyway, good luck, and let us know how it goes!!
 
unless your in the military i strongly discourage this action.


depending on what phone you get data will not work overseas, as it is with verizon, they will see through that in a heartbeat, unless its a world phone. second its never a good thing to use the military (especially if you arent in it) to get special privileges. its only a 20% discount, they will put a note on your account that your military and usually like to follow up about it, as they do with me on occasion. but do what you want to do, i just strongly discourage doing that.
 
VoidedSaint said:
unless your in the military i strongly discourage this action.


depending on what phone you get data will not work overseas, as it is with verizon, they will see through that in a heartbeat, unless its a world phone. second its never a good thing to use the military (especially if you arent in it) to get special privileges. its only a 20% discount, they will put a note on your account that your military and usually like to follow up about it, as they do with me on occasion. but do what you want to do, i just strongly discourage doing that.
Click to expand...

Uh... He says above he gets the "15% military discount"

So... Logically...

;-) Seriously, I was keying off of that- I would never suggest trying to use that if he weren't in the service.

My main point holds though, even if someone isn't in the service... State your case clearly and professionally. Obviously (I hope) don't lie. If your integrity is worth less than your phone bill, don't come crying to me. But in my experience, the loyalty folks have been very straight with me, and I have been nothing less with them.
 
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