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Data roaming in Canada

So four days have passed since I talked with the VZW supervisor. She agreed that if I paid $119.03 immediately, they would credit my account with $178.28. Four days later - still no credit. I sent them email.

VZW's bad customer service keeps getting worse.
 
Just when I thought VZW's customer service couldn't get any worse - it did!

Today I got a robo call saying that my phone would be turned off if I didn't pay the $119 outstanding. So I called again. This person said that her supervisor was out and would not be back until the afternoon. He would have to approve the credit.

Then I received a call from someone regarding the email. She said that they would put my account on hold, would not turn off service, but that it could take one to two billing cycles (i.e. months) for the credit to take place.
 
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