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Help Data service never works on VM network!!!!!

S

stvhilb

Newbie
For weeks now I have not had data service on the VM network. No internet at all. If I try to open any of my apps that use internet, it will just try to load the Virgin Mobile website! WTF!?!? The only way I can get data service is to be someplace where I can use the wifi to connect. On a side note the Samsung Intercept is probably the worst phone I have ever owned. The touchscreen is garbage. I have to try 4, 5, 6 times or more sometimes to click on something. It locked up twice in the past two days and the only thing I could do was pull out the battery. Waste of money.
 
Try turning airplane mode on by holding the power button down and choosing to turn it on. Wait about 10 seconds. Turn airplane mode off. Check out my guide I made that lists the more annoying aspects of this phone. Android/smartphones are still a work in progress. This phone has treated me right and I bought it on a wim off of craigslist for $100. Also check your area to make sure you have good data coverage.
 
Yup, airplane mode works well for me. Maybe with 2.2 upgrade it will take out some of the glitches. As for me, my peice of "the worst phone you have ever owned with a garbage touch screen" works pretty flawlessly for me, even after a few drops and being stepped on!
 
You need to call technical support. I had the same problem for a week. They ended up resetting my account and everything started to work. Be sure and let them know that the browser always sends you to the VM website.
 
I was having the same problem, but it eventually cleared up. I would definitely call and keep pestering. You'll eventually get on the phone with someone who knows what to do.
 
I'm sure this is obvious, but you never know, so I will post it anyway...

Is it possible that your month expired and you did not re-up your plan? After my month expires (this is a no contract plan), my phone will still work until my minutes expire, however the data plan will stop working until I logon and pay for another month.

When I first subscribed, I assumed they would renew my month automatically until I canceled, but that's not how it works.
 
Trying to call technical support is a joke. It practically takes an act of congress just to get a live person, and when I finally do, I can't understand anything they are saying. I have to keep asking them to repeat themselves because they barely speak English. Virgin Mobile USA??????? LOL right. Also, when I finally do understand them and tell them the problem, they have no clue what they are talking about. It reminds me of that credit card commercial where people call customer support and get that guy named Peggy. @ ClubSteeler thanks for the advice but I know that I never forget to re-up my plan. I have an app that tells me when it's due and they also send me a text when it renews for the next month. My plan renews automatically I just have to make sure I have enough money in my account. I will try the 'airplane mode' method and see if that works.
 
N8N said:
You need to call technical support. I had the same problem for a week. They ended up resetting my account and everything started to work. Be sure and let them know that the browser always sends you to the VM website.
Click to expand...

Yes, exactly the same thing happened to me for three or four days. The resolution was someone at corporate reset my account (such that I received a notification that I had switched plans, and started a new month).
 
I had data this morning then it went away. Now I have data again however the lightning fast Opera Mini does not work. I have to use the default browser which works fine but is painfully slow. Also my battery drained in 3 hours. Gotta love 2.2!
 
ClubSteeler said:
I had data this morning then it went away. Now I have data again however the lightning fast Opera Mini does not work. I have to use the default browser which works fine but is painfully slow. Also my battery drained in 3 hours. Gotta love 2.2!
Click to expand...

You must be doing some heavy stuff to have it drain in 3 hours.
 
Yeah my battery on 2.2 last much longer now. I can play Angry Birds quite a bit and some intensive baseball game, check email, browse the web and it'll still last me through the day until I charge it when I head to bed.

As far as getting a data connection goes if you're close to when you need to pay for a new month of minutes, you can reset your account on the virgin mobile website. That's what I did and it's worked fine since....(knock on wood).
 
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