BabyBlues
Trouble Just Finds Me!
Damn - you're like a tree. (I mean that in a good way - I'm barely 5'3" without shoes)
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Date you ordered and received the phone vs. "will ship by" date
- Thread starter soleilvie
- Start date
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- Tags
- htc droid incredible
Damn - you're like a tree. (I mean that in a good way - I'm barely 5'3" without shoes)
call 611 on a verizon phone OR 1-800-922-0204 and press 0 when they read the menu
...7/20 is a LONG wait....good luck
if i could intercept the fedex truck with my phone on it, i'm all for it...too bad they dont let you do that...
i was hoping to have the phone by tomorrow so i could play with it on the weekend BUT thats not gonna happen...very depressing
BabyBlues
Trouble Just Finds Me!
if i could intercept the fedex truck with my phone on it, i'm all for it...too bad they dont let you do that...
i was hoping to have the phone by tomorrow so i could play with it on the weekend BUT thats not gonna happen...very depressing
Me too.
dbrownwhgt
Lurker
Order Date: 6/2 in store
Place: Kentucky
Promised Ship Date: 6/21
Actual Ship Date: 6/24
Fed Ex Estimated Delivery Date: 6/25 by 3:00 p.m.
At least it got shipped today.
Place: Kentucky
Promised Ship Date: 6/21
Actual Ship Date: 6/24
Fed Ex Estimated Delivery Date: 6/25 by 3:00 p.m.
At least it got shipped today.
BabyBlues
Trouble Just Finds Me!
where do i sign up for that
Cute. Lol. Sign ups start at the front door - a mere 11 to 12 hours away from you (approx time).
JA1234
Android Enthusiast
*611 here. option 4.. then request CS or order status as reason for call. they will ask for your password.. then CS picks up and ask for your name and reason of call. then you get fed
twistedlim
Android Expert
Quote:
Originally Posted by twistedlim
iwillnotcallagaintodayiwillnotcallagaintodayiwilln otcallagaintodayiwillnotcallagaintodayiwillnotcall againtodayiwillnotcallagaintodayiwillnotcallagaint odayiwillnotcallagaintodayiwillnotcallagaintodayiw illnotcallagaintoday
+ 1 for best attempt to convince yourself ....we all know better.
I called. They now told me the 29th with 2 day shipping. Told him I was promised no later than the 28th with next day shipping. He stumbled on for the next 5 minutes about it may be it will ship in the morning on the 28th so I may have it the 29th late as it is almost 2 day shipping or that the 28th could be the day it is shipping and I was upgraded but it is not showing up on my file or maybe pigs will earn to fly, so who knows. (other than it is not going out today)
Originally Posted by twistedlim
iwillnotcallagaintodayiwillnotcallagaintodayiwilln otcallagaintodayiwillnotcallagaintodayiwillnotcall againtodayiwillnotcallagaintodayiwillnotcallagaint odayiwillnotcallagaintodayiwillnotcallagaintodayiw illnotcallagaintoday
+ 1 for best attempt to convince yourself ....we all know better.
I called
. They now told me the 29th with 2 day shipping. Told him I was promised no later than the 28th with next day shipping. He stumbled on for the next 5 minutes about it may be it will ship in the morning on the 28th so I may have it the 29th late as it is almost 2 day shipping or that the 28th could be the day it is shipping and I was upgraded but it is not showing up on my file or maybe pigs will earn to fly, so who knows. (other than it is not going out today)pinfield357
Lurker
Ordered mine 6/20 and they told me ship date would be 7/19. Looks like we are in the same boat.
JA1234
Android Enthusiast
well atleast someone is getting one...congrats
theydidntnameme
Lurker
man this is bs!!!!!!!! i just got off the phone with customer service
phone ordered 6/10
shipping estimate 7/8 or 7/9
to cancel my order i had to have done it before my order was processed
order processing date... 6/10
i cant pre order the droid x until my incredible is sent back to verizon.
so my phone is expected to go out 7/8 or 7/9, how long does it take after that? is it 2 weeks? or does everyone get 1 or 2day shipping?
i purchased the dinc from the store.. and i paid in cash. if i refuse the fedex order how do i get my money back? will the fedex guy give me $350?
i want to get the droid x, what should i do?
1) refuse dinc delivery, get my money back and pre order droid x once its cleared with verizon?
2) accept dinc delivery, exchange for droid x (DINC UNOPENED)? i was told that i have 30 days from the date i get my phone to exchange (not 30 days from the purchase date of 6/10)
2a) can i exchange a phone for a preorder of another phone? or do i have to wait till the x is available on the 15th to exchange my dinc?
thanks for the answers in advance
phone ordered 6/10
shipping estimate 7/8 or 7/9
to cancel my order i had to have done it before my order was processed
order processing date... 6/10
i cant pre order the droid x until my incredible is sent back to verizon.
so my phone is expected to go out 7/8 or 7/9, how long does it take after that? is it 2 weeks? or does everyone get 1 or 2day shipping?
i purchased the dinc from the store.. and i paid in cash. if i refuse the fedex order how do i get my money back? will the fedex guy give me $350?
i want to get the droid x, what should i do?
1) refuse dinc delivery, get my money back and pre order droid x once its cleared with verizon?
2) accept dinc delivery, exchange for droid x (DINC UNOPENED)? i was told that i have 30 days from the date i get my phone to exchange (not 30 days from the purchase date of 6/10)
2a) can i exchange a phone for a preorder of another phone? or do i have to wait till the x is available on the 15th to exchange my dinc?
thanks for the answers in advance
Jwick
Member
Had an interesting conversation with CSR. Will skip right to the good part.
Me: People's phones are shipping later than their shipping date. Which means mine will also be late because when they are pushed back I am pushed back. Which means I will have to pay interest on 2 months for a product I dont have. (My CC statement was taken the day after I orded which is when they took payment so it is on there for this month and will be on there next month because my shipping date is the same as my statement date, was trying to get a small credit to my accout for my trouble.)
CSR: I am sorry, that sucks. But there is nothing we can do about the interst on your credit card. And I see your phone will ship out on 7/15, which was your origional quoted shipping date.
Me: I am not expecting you to deal with my credit card. When I ordered the site said that it would ship on 6/8. Which is why I ordered it from there, it is supposed to be a birthday present on the 10th. Then I am told it was pushed back to the 12th and now the 15th? And how can it ship on time when you are running behind on backorders?
CSR: I dont know where you got those other numbers, because the schedule says it will ship out on 7/15.
Me: I have emails quoting me those other numbers. I am sorry, I must not be understanding. If someone's shipping date is on say, 7/14 and is running 2 days behind I will still get mine shipped out on 7/15. Before the person who was supposed to get it shipped before me?
CSR: That is correct. If you fax me the emails with the other dates quoted to you I could take a look at them for you. Unfortunately, your shipping date will probably stay the same regardless.
Me: Obviously there would be no point in faxing the emails if it will not change the outcome. It also seems highly unfair. I mean I am upset about the month wait I have but if I seen someone who ordered on 6/28 get their phone before me who ordered on 6/16 I would be highly upset.
CSR: People dont know when others have ordered as apposed to when they get it.
Me: What about the forums on your website, everyone is stating their order date, estimated shipping and when it actually ships. That is how we know that the backorders are being backordered.
CSR: Those people shouldnt be complaining, we have giving a shipping date and thats when it will ship. Complaning is not going to make it ship faster. And who knows those types of people could be lying about when they ordered and when they got it. Just to stir up trouble for us. We get hundreds of calls about the Incredible a day asking when their phone will ship. We have given shipping dates, that is when the phones will ship.
Obviously customer satifaction means nothing to this lady.
Me: People's phones are shipping later than their shipping date. Which means mine will also be late because when they are pushed back I am pushed back. Which means I will have to pay interest on 2 months for a product I dont have. (My CC statement was taken the day after I orded which is when they took payment so it is on there for this month and will be on there next month because my shipping date is the same as my statement date, was trying to get a small credit to my accout for my trouble.)
CSR: I am sorry, that sucks. But there is nothing we can do about the interst on your credit card. And I see your phone will ship out on 7/15, which was your origional quoted shipping date.
Me: I am not expecting you to deal with my credit card. When I ordered the site said that it would ship on 6/8. Which is why I ordered it from there, it is supposed to be a birthday present on the 10th. Then I am told it was pushed back to the 12th and now the 15th? And how can it ship on time when you are running behind on backorders?
CSR: I dont know where you got those other numbers, because the schedule says it will ship out on 7/15.
Me: I have emails quoting me those other numbers. I am sorry, I must not be understanding. If someone's shipping date is on say, 7/14 and is running 2 days behind I will still get mine shipped out on 7/15. Before the person who was supposed to get it shipped before me?
CSR: That is correct. If you fax me the emails with the other dates quoted to you I could take a look at them for you. Unfortunately, your shipping date will probably stay the same regardless.
Me: Obviously there would be no point in faxing the emails if it will not change the outcome. It also seems highly unfair. I mean I am upset about the month wait I have but if I seen someone who ordered on 6/28 get their phone before me who ordered on 6/16 I would be highly upset.
CSR: People dont know when others have ordered as apposed to when they get it.
Me: What about the forums on your website, everyone is stating their order date, estimated shipping and when it actually ships. That is how we know that the backorders are being backordered.
CSR: Those people shouldnt be complaining, we have giving a shipping date and thats when it will ship. Complaning is not going to make it ship faster. And who knows those types of people could be lying about when they ordered and when they got it. Just to stir up trouble for us. We get hundreds of calls about the Incredible a day asking when their phone will ship. We have given shipping dates, that is when the phones will ship.
Obviously customer satifaction means nothing to this lady.hopefully by july, they will be getting them out faster and ours will come early
. Anyone worried about quality since they are being produced so quickly and since they are behind?robbyslady
Android Enthusiast
At this point I am just hoping to get it by my birthday....lol...7/8...I think at this rate I might possible get it by then!
Mood is going downhill faster than you can imagine!
Mood is going downhill faster than you can imagine!
BabyBlues
Trouble Just Finds Me!
Smile - at this rate you'll make member before your phone even ships. (tryin to make you smile here)
The Stork
Newbie
How long before we launch a Consumerist-style executive email bomb? (That is, bombard the top brass with polite complaints so they grasp that a decent amount of customers are rightly a tad pissed off.) Such an action can't manufacture phones out of nowhere, but it would be nice if Vzw can get on the ball about shipping dates and perhaps compensation for those who have had their orders pushed back. Waiting three weeks is not a problem, but waiting three weeks...and then waiting even more, longer than promised, is not good business.
This is actually something that I'm starting to wonder about. Clearly, they are just churning them out as fast as they can because whichever way you look at it, Verizon (and HTC, to some extent, but, really, it is Verizon who's the primary responsible party here) is in hot water with many an unhappy customer. Verizon, in turn, probably puts a ton of pressure on HTC, so I would imagine cutting corners to save time might start looking pretty appealing.
I guess we'll see how many complaints we have about the quality of handsets a month or so from now.
omshivashankara
Member
Thank you for placing your order with Verizon Wireless. We wanted you to know that your Verizon Wireless order was shipped.
The Greatest Email Ever Received!!!!!!!!
F*ck the kittens!!!!
nmayer79 = ELATION.JOY.HAPPINESS.FUN
My place of employment has three Incredibles on order (one mine...)
all placed June 7. I just talked to Verizon business support and they're
saying that they just received notification of up to a five day delay in
shipments for orders that do not have tracking numbers. Our original
shipping date was June 29
all placed June 7. I just talked to Verizon business support and they're
saying that they just received notification of up to a five day delay in
shipments for orders that do not have tracking numbers. Our original
shipping date was June 29
Ordered 6/2 on phone
Promised date: 6/23
Actual: 6/24
Estimated delivery: 6/28 (boo!)
Lifeguard17
Member
Well I was thinking about a complaint to the Attorney General of each of our States. In the State of Virginia a Promised ship by date in writing is considered a contract. Since they failed to meet the Ship by date they are in Breach of that contract. Since my order exceded $300 (phone, car charger, case, ect) it makes it a felony.I would be seriously interested in seeing what the Verizon folks have to say about that.
superherogeek
Newbie
Just received an email from Verizon "thanking me for my interest in Verizon". Got my hopes up for nothing! Shenanigans on them!!!
BabyBlues
Trouble Just Finds Me!
Ooohhh - that sounds like it could be fun to see how far up the chain of command you could get with that.