robbyslady
Android Enthusiast
When it comes down to it they are all just being told something by management who is getting it from HTC so ultimately it is HTC.....
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Date you ordered and received the phone vs. "will ship by" date
- Thread starter soleilvie
- Start date
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- Tags
- htc droid incredible
When it comes down to it they are all just being told something by management who is getting it from HTC so ultimately it is HTC.....
lol talk about getting your hopes up huh. my ship by date is tomorrow so I will be calling them to ask! I am a new customer so I doubt I would get an email... the guy said he would call me when he got the info when I bought it...
robbyslady
Android Enthusiast
Edward Fisher
Newbie
ordered around noon.
From Snellville, GA north of Atlanta by 25 miles or so.
robbyslady
Android Enthusiast
Ok....so during that last 10 minutes of silence in here how many people were calling verizon????
superherogeek
Newbie
Here's what I've been doing with my wait time. 
Fitting eh?
Fitting eh?
i wouldn't even know what to ask anymore
It's a wonder we're all keeping our sanity over this because it seems that each week starts out the same and turns into a vicious cycle...
Monday....Perhaps my phone will ship this week!
Tuesday...Cautiously optimistic
WednesdayHas anyone gotten their email notification?
Thursday...More Customer Service runaround
Friday.......What do you mean my Ship date has been pushed back??
Sat & Sun..F**k!! Fedex usually doesn't deliver on the weekends!!
Then back to Monday.... (*sigh*)
hahaha spot on
I feel your pain. I have a launch day LG Voyager held together with electrical tape..lol Not to mention just got off the phone with a CSR who would not answer a single question.
mihneagabriel
Well-Known Member
FINALLY!
Ordered in-store (san antonio,tx): 6/2
Expected Shipped: 6/23
Actual Shipped: 6/24
Received: 6/25 before 3:00
Ordered in-store (san antonio,tx): 6/2
Expected Shipped: 6/23
Actual Shipped: 6/24
Received: 6/25 before 3:00
1. You should edit your order #...no real reason to post that here.
2. Yes, if you've received that Verizon private sale email with the reduced prices you can call them and get a credit. I know this for a fact because I ordered my Incredible on 6/9 and recieved the same email on the morning of 6/11. I immediately called customer support and asked for my credit.
ihartcoffee
Newbie
It is time for me to send my "I am dissapointed" email to CS. Maybe I can get a credit or something fun for my new phone.
armdroid
Member
reading this forum can make a sane man go crazy!!!!lol I mean I order my inc on 6/16! Lord knows when I'll get mine, so in the mean time I just go back and forth looking at different android websites to keep me informed and at least looking at pics of android whatever!!!!LOL But it is entertaining to reading about how everybody goes crazy over this thing!
Here's what I've been doing with my wait time.
Fitting eh?
Oddly enough, I just finished baking that cake for my birthday, hah! I hope it tastes as awsome as it looks!
Ordered 6/2
Anticipated shipping 6/23
Shipping ??????????
Location MA
Just got off the phone with a CSR. She said that orders scheduled shipping through the 28th could expect up to a five day delay. This would not impact all customers. She also said that the five days would probably be business days. She could not confirm the change that people have posted that if it was late it would be shipped overnight.
So I guess that means that I should be getting it by Friday July 2nd (one month).
Anticipated shipping 6/23
Shipping ??????????
Location MA
Just got off the phone with a CSR. She said that orders scheduled shipping through the 28th could expect up to a five day delay. This would not impact all customers. She also said that the five days would probably be business days. She could not confirm the change that people have posted that if it was late it would be shipped overnight.
So I guess that means that I should be getting it by Friday July 2nd (one month).
OK, what is actual delivery vs received?
mihneagabriel
Well-Known Member
sorry that was meant to say shipped.
robbyslady
Android Enthusiast
Jwick
Member
Since I have nothing but housework to do today I have decided to break the monotony and harrass our friendly neighborhood CSRs...
Me: I explained to CSR how when I ordered the morning of 6/16 the website stated shipping by 7/8 with free overnight shipping. Which is great need it by 7/10 (bday present for my daughter). Then I had read some forums that were stating pushbacks on shipping so I went and checked the site again and boom shipping now 6/12. Then the next day found out my order wasnt processed until 6/17 which changed the shipping again...to 7/15. So after spilling my wowes I asked if there was ANY way I could get it before the 10th. Wishful thinking I know but a girls got to try.
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CSR: Not sure, Verizon is being very strict on when they are being sent out.
Me: but they are not getting shipped when they are supposed to, I've been hearing that they are 1-2 days behind now.
CSR: Yes, I think they got upset when they were shipping them out a day or two early and then all these calls came in about how so and so got theirs a few days early why cant I. So they are waiting until that day or after to ship now. I have also heard that they are trying to hord them and then send out mass shipments.
Me: So I'm stuck with 7/15?
CSR: Probably, but let me check something...(put on hold)...Yes I am sorry they will not let shipping dates be modified. The warehouse that ships to your region has no units instock right now either.
Me: Well cant it ship it from a different warehouse?
CSR: Then you wouldnt be able to get it overnighted.
Me: I dont mind that, I didnt even have to pay for the overnight shipping.
CSR: Let me check...(hold again)...I am very sorry but I was informed that we do not do things that way. There are specific warehouses for specific regions.
Me: Well, ok. Thank you for your time.
CSR: I am so sorry, you would figure they would let the customer choose to do it that way when something like this happens.
Me: It would cut down on a lot of dissatisfation, at least knowing it is shipped gives a little comfort. Not knowing when it is going to ship is just very frustrating.
CSR: I can imagine. (Pause) If you are interested the Droid X comes out on 7/15. You would be in the window to exchange if you were. Although they are not taking preorders right now and honestly I believe that there might be even more problems with the Droid X shipping with all this hassel with the Incredible. But it could be they are anticipating the Droid X and that is why they are not on the ball with the Incredible. You know put the old on the back burner and get the new one out front make sure we have it. We already know who wants the other one...
Me: If thats the case there is some bad business ethics in that place.
CSR: I agree. Is there anything else I can help you with?
And that was the end of that because, well what more is there to say. She was really nice, most of the other I have talked to made it seem like I was waisting their time as soon as the word "Incredible" was said....
Oh, bad thought, do you think she even checked anything when I was put on hold? Or is this a new diversion tactic? Be nice, seem helpful and get off the phone faster?
Me: I explained to CSR how when I ordered the morning of 6/16 the website stated shipping by 7/8 with free overnight shipping. Which is great need it by 7/10 (bday present for my daughter). Then I had read some forums that were stating pushbacks on shipping so I went and checked the site again and boom shipping now 6/12. Then the next day found out my order wasnt processed until 6/17 which changed the shipping again...to 7/15. So after spilling my wowes I asked if there was ANY way I could get it before the 10th. Wishful thinking I know but a girls got to try.
--------------------------------------------
CSR: Not sure, Verizon is being very strict on when they are being sent out.
Me: but they are not getting shipped when they are supposed to, I've been hearing that they are 1-2 days behind now.
CSR: Yes, I think they got upset when they were shipping them out a day or two early and then all these calls came in about how so and so got theirs a few days early why cant I. So they are waiting until that day or after to ship now. I have also heard that they are trying to hord them and then send out mass shipments.
Me: So I'm stuck with 7/15?
CSR: Probably, but let me check something...(put on hold)...Yes I am sorry they will not let shipping dates be modified. The warehouse that ships to your region has no units instock right now either.
Me: Well cant it ship it from a different warehouse?
CSR: Then you wouldnt be able to get it overnighted.
Me: I dont mind that, I didnt even have to pay for the overnight shipping.
CSR: Let me check...(hold again)...I am very sorry but I was informed that we do not do things that way. There are specific warehouses for specific regions.
Me: Well, ok. Thank you for your time.
CSR: I am so sorry, you would figure they would let the customer choose to do it that way when something like this happens.
Me: It would cut down on a lot of dissatisfation, at least knowing it is shipped gives a little comfort. Not knowing when it is going to ship is just very frustrating.
CSR: I can imagine. (Pause) If you are interested the Droid X comes out on 7/15. You would be in the window to exchange if you were. Although they are not taking preorders right now and honestly I believe that there might be even more problems with the Droid X shipping with all this hassel with the Incredible. But it could be they are anticipating the Droid X and that is why they are not on the ball with the Incredible. You know put the old on the back burner and get the new one out front make sure we have it. We already know who wants the other one...
Me: If thats the case there is some bad business ethics in that place.
CSR: I agree. Is there anything else I can help you with?
And that was the end of that because, well what more is there to say. She was really nice, most of the other I have talked to made it seem like I was waisting their time as soon as the word "Incredible" was said....
Oh, bad thought, do you think she even checked anything when I was put on hold? Or is this a new diversion tactic? Be nice, seem helpful and get off the phone faster?
robbyslady
Android Enthusiast
If that is the case I might not have it before my birthday....lol...I will be totally insane by then!