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Date you ordered and received the phone vs. "will ship by" date

Does anyone know what the likelihood of getting the DInc before 8/20 is if I order it now? On the phone, the Verizon rep said it was a 3-4 week wait. I'm only interested in getting the phone now if I can get it before a trip I'm taking at the end of August.
 
meatweaver said:
Does anyone know what the likelihood of getting the DInc before 8/20 is if I order it now? On the phone, the Verizon rep said it was a 3-4 week wait. I'm only interested in getting the phone now if I can get it before a trip I'm taking at the end of August.
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That rep is an idiot. Order your phone from verizonwireless.com, theyre saying it will ship by the 4th... and theyve been shipping ahead of schedule for almost everyone. I would guarantee it gets there by the 20th, barring some epic fedex failure.
 
Well I'm still waiting for my 6/27 order to ship, I called CS tonight around 9pm and finally got to the bottom of the holdup. When I ordered (in store) I debited $175 of the $235 total, and had the sales rep charge the difference to my account. It seems that the amount never got billed to my account and my order showed a partial payment and wouldn't have shipped until that difference showed paid. I've been calling CS for a status since last Thursday and none of them caught it until tonight.

I finally spoke with a manager, who promised that this matter would be straightened out tomorrow morning. and that I should receive my phone sometime next week. I told her that that was totally unacceptable and that the sales rep who sold me the phone promised me that I would get my phone by the end of July and that every CS Rep that I talked to told me that my phone was scheduled to ship on the 28th and I'm holding them to their word.

I'll let you guys know how things go tomorrow. I will have my satisfaction :mad:
 
rmreid said:
Besides order date (which doesn't seem to matter all of the time)shipping depends a lot on your location and the inventory of the shipping warehouse, but I agree with you hope we get more shipping notifications today as I placed my re-order via phone on 7/21 CST w/free overnight shipping.
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Dude you are still waiting???? OMG i feel for you bro.
alarson83 said:
That rep is an idiot. Order your phone from verizonwireless.com, theyre saying it will ship by the 4th... and theyve been shipping ahead of schedule for almost everyone. I would guarantee it gets there by the 20th, barring some epic fedex failure.
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hmmmmmmmm
fedex.jpg
 
I just ordered mine this morning. Seeing as how there was an order placed 7/27 and shipped 7/28, maybe mine will be shipped today or tomorrow. Unlikely, but we'll see what happens!

By the way, I've enjoyed reading all kinds of information here. I'm looking forward to making the switch from my BB Tour to the DINC!
 
Hey guys just wanted to let you know my 7/25 order online got shipped today 7/29 and is supposed to arrive here tommorow 7/30!

It ships from West chester PA to Chalfont PA lol. That literally is a 40 minute drive for me. No idea why it takes a whole day to get here.
 
Ryyonvin said:
Hey guys just wanted to let you know my 7/25 order online got shipped today 7/29 and is supposed to arrive here tommorow 7/30!

It ships from West chester PA to Chalfont PA lol. That literally is a 40 minute drive for me. No idea why it takes a whole day to get here.
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Wow! Congrats! Even though I hate you because I ordered mine on the 23rd and still haven't gotten anything yet ;) haha, hope you enjoy the Incred.
 
Original ship date of 8/3 (ordered about 10 days ago), but the phone arrived this morning in Northern Virginia after being sent from somewhere in PA yesterday. Nice surprise for my daughter's birthday this weekend.
 
ugh, totally couldn't sleep last night (haha as bad as that sounds, it was a mixture of thinking of the incredible lol and how hot my damn room was) and now i'm up extra early...just....waiting for fedex....they say before 3, so i bet it'll be here at 2:59 and waking up early was a waste lol
 
alarson83 said:
That rep is an idiot. Order your phone from verizonwireless.com, theyre saying it will ship by the 4th... and theyve been shipping ahead of schedule for almost everyone. I would guarantee it gets there by the 20th, barring some epic fedex failure.
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Thanks. You're right. That rep was truly an idiot. I called back this morning to order and they told me I should get my phone by next Friday or possibly earlier.
 
shes here!!

ordered 7/23 online, here 7/29 woot!! man this screen looks SO MUCH DIFF than the eris lol so much more crisp. i can't tell if mine has a warmer hue to it (that pink hue i've been hearing about?) idk lol
 
I ordered mine online 7/25 at around 8pm. I got the email today that it was shipped and it should be here tomorrow by 3pm. Looks like they're catching up on the orders.
 
Ordered in store 7-22
Never got a shipping notification, but I missed a fedex delivery while I was getting lunch.
Not expecting anything other than my Inc. so hopefully I will get it today!
 
Not quite a day in yet and loving it despite the fact I've had very little time to play with is since activating last night after a few hours charge. The wait is worth it. Mine is beautiful...no flaws that I've been able to find so far.
 
Just called Verizon, supposedly there's 3 different inventory stocks, one for the store, one for online orders, and one for phone orders. I ordered on the 24th over the phone and haven't gotten anything still :( I wish I ordered online now.
 
It's here!!!! Now I have to get through the rest of the day to get home and get it in the charger.

Ordered online: 7/21
Expected Date: 8/3
Shipping Notification: 7/28
Actually received: 7/29

Anyone know what kind of screens they are sending out at this point?
 
TdK said:
Well I'm still waiting for my 6/27 order to ship, I called CS tonight around 9pm and finally got to the bottom of the holdup. When I ordered (in store) I debited $175 of the $235 total, and had the sales rep charge the difference to my account. It seems that the amount never got billed to my account and my order showed a partial payment and wouldn't have shipped until that difference showed paid. I've been calling CS for a status since last Thursday and none of them caught it until tonight.

I finally spoke with a manager, who promised that this matter would be straightened out tomorrow morning. and that I should receive my phone sometime next week. I told her that that was totally unacceptable and that the sales rep who sold me the phone promised me that I would get my phone by the end of July and that every CS Rep that I talked to told me that my phone was scheduled to ship on the 28th and I'm holding them to their word.

I'll let you guys know how things go tomorrow. I will have my satisfaction :mad:
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Are you guys ready for this: Today I call back Customer Service and get to the bottom of this whole ugly sordid mess. It seems that my order was automatically canceled on the 5th of July because the order was never completed. (being the that the difference of my $175 debit transaction and the rest of the amount that was supposed to be charged to my account was never processed). However the $175 debit was never refunded to me, now remember that I have been calling *611 every day since last Thursday and have been told that my ship date was the 28th of July by every rep that I spoke with.

So the CS rep tells me that there is nothing more that she can do and that I'll have to go into the store and redo my whole order. She credited my account for $100 dollars and apologized for my inconvenience.

I then head to the store and proceed to redo my order with the store manager, he wants to keep the $175 and do the transaction over again. he disappears for about 30 mins and comes back to tell me that he couldn't do the transaction that way and that Verizon was sending me a check for the $175 and that I should get the money back in 7to10 business days.

So he does the whole transaction over and then I ask him about the $25 credit that I was promised for the back order delay when I ordered, he discounted my phone another $25 and finished the order. I told him I wanted the 16GB micro SD card for free and he said no way to that because of the $100 account credit and the $25 discount to the phone. I told him that the account credit and $25 dollar discount were for separate reasons so he offered 25% of on the purchase of the SD card. So my phone will ship overnight by 8/4.

Wish me luck.
 
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