Help Desire overheating and restarting

[biffa]

Hi,

I have been searching for posts on this without success.

My Desire is about 2 months old and has began rebooting at random times.
At first it only happened if i was on a call whilst charging the phone.

The phone cuts out then immediately restarts. The O2 screen appears, then the HTC screen then I have to enter my pin.

On some occasions, It happens over and over again before I even get the pin entered.

Since then, it has happened when the phone is charging and not being used, as well as when I am on a call, but not charging.

The phone gets extremely hot near the bottom. I opened it and removed the battery and it is the phone not the battery that warms up. The battery stays cool.

I have restored to factory default and installed no apps, but it still occurs randomly.

O2 business said I can only have a re-furbished handset!! how does that work? surely if a product is faulted it should be replaced with a new unit. It was only 6-8 weeks old when i first reported it to them.

Also the wall charger seems to get very hot, but only sometimes.

Anyone come across anything similar with overheating handset or charger?

Pretty sure i need a new one

 

[SUroot]

Link below.

http://androidforums.com/desire-sup...992-htc-desire-crashes-restarts-randomly.html

First search result returned

 

[biffa]

ahem..... thanks for that.
The video on that one is exactly what happens.

Still don't see why i should have to accept a refurbished unit!!

Think I will send to HTC and not O2

Cheers

 

[SUroot]

Completely agree. Not fair at all. Moan at o2 some more, they should really swap it out under manufacturer's warranty.

 

[biffa]

Just seen a post today regarding Froyo and O2.

I have done the download and will report back to see if Froyo fixes the overheating / crashing problem.

so far so good

 

[biffa]

Gave the new Froyo loaded phone a quick test drive.....

Fail !!!!

overheats, when on a call or on the internet.

crashes, then reboots itself!!

O2 or HTC??? now there's a questiom

 

[stevethemook]

Mine exhibited exactly the same problem. Tried updating to Froyo .. Eventually Sent it back ..1 week later another one was received ..Touch wood aok for a month...
Its a hardware problem.
Mines refurbished...Look like new and is unbranded...

 

[biffa]

Cheers mate, at least i know it needs replacing so i can stop messing around.

Didnt really want a refurbed phone, seeing as its only 8 weeks old, but seems like they dont have to stick with the same trading standards laws as everyone else!