Help Desire stuck in boot loop (unrooted) - please help

[Pinmac1]

I have been having trouble with Maps in that when I try to open it it force closes. Also a few other strange happenings over the last couple of days (unable to ring certain phone numbers, force closing internet applications). So I thought that I would turn off and start from scratch. As soon as I entered my pin code it rebooted again and now all that happens is that I get the HTC logo, followed by the Virgin logo and then it reboots and back up comes the HTC logo and round and round it goes. I assume that this is what is meant by a boot loop?

It's an unrooted phone from Virgin with 27Mb of memory left. I'd really prefer not to have to factory reset if possible as it'll be a pain to reinstall everything but am desperate to get it back up and running as I feel lost without it it.

Any help very gratefully received.

 

[Pinmac1]

Forgot to say, I have taken out the battery and SIM and left it a while before reassembling but still the same problem.

 

[lob]

Strange. Try holding vol. down when you turn it on. I'm curious as to what will happen...

I Think I'm correct is saying that you would be lucky to factory reset it. Sorry.

I don't want to be defeatist, but it looks like something you will have to take to Virgin.

:-(

 

[InfernalByte]

Strange. Try holding vol. down when you turn it on. I'm curious as to what will happen...

I Think I'm correct is saying that you would be lucky to factory reset it. Sorry.

I don't want to be defeatist, but it looks like something you will have to take to Virgin.

:-(

Nah this is real fixable I think, download this and come and post over in the all things root section, where's there's more technical help available.

 

[Hadron]

One other thing to check: did you try booting it without the SD card in? Just wondered whether it's possible it's a problem with the card rather than the phone itself, and that's the simplest way I can think of testing it.

 

[Pinmac1]

Thanks all for the replies. Lob, I have tried starting with the volume button pressed and I get the tiny writing with various options. I haven't tried resetting it to factory settings yet as I was hoping to find an alternative. Hadron, I have tried with no SIM card but it still continuously reboots.
Ironically, InfernalByte, I have always avoided rooting as I didn't want to "brick" my phone. Looks like I might have managed it anyway!
Looks like I'm going to have to get on to Virgin to see about a repair .

 

[InfernalByte]

Thanks all for the replies. Lob, I have tried starting with the volume button pressed and I get the tiny writing with various options. I haven't tried resetting it to factory settings yet as I was hoping to find an alternative. Hadron, I have tried with no SIM card but it still continuously reboots.
Ironically, InfernalByte, I have always avoided rooting as I didn't want to "brick" my phone. Looks like I might have managed it anyway!
Looks like I'm going to have to get on to Virgin to see about a repair .

I'm not sure but you may be able to run the RUU without rooting, which is why I suggested you ask at all things root.

 

[Hadron]

Did you try without the *SD* card? It wasn't the SIM I was asking about.

I think it's a long shot anyway, but have seen bad cards cause strange problems, so worth a try.

 

[Pinmac1]

Sorry managed to read SM where you wrote SD! Tried with no SD card and still the same. Thanks for the suggestion though - willing to try anything.
InfernalByte, didn't realise that you meant without rooting. Will do as you suggest.

 

[Pinmac1]

Woohoo I've got it back!!!!! I asked on the rooting sub-forum and they recommended a reset which I did with no great hope but it worked and I am now busy setting it all up again. Many thanks for all the suggestions on this post.