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Help DHD black screen

O

ord101

Lurker
Hi,

I turned on my phone this morning and it started in boot mode. I had a look in the 'fastboot' section of the boot menu and stupidly clicked on - I think - an option called 'bootloader', although I may be wrong on this. . .

Anyway, then the screen went black.

I've tried restarting phone several times by taking out the battery, but the screen stays black. The charging light also doesn't come on when I charge the phone, and there's no backlight.

The phone still rings when I call it, and vibrates when I restart the phone, so I presume that it's the screen that the problem?

If anyway has any clues to help me out, that would be much appreciated!
 
Have you tried a hard reset? You can do this in fast boot mode by holding the volume down whilst holding the power button. If your screen works in this mode then let us know. Are you rooted by any chance?
 
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So do you have a blank screen even in fastboot mode? If you do then it seems your LCD screen has a fault, if not then it looks like some kind of software problem as in operating system. Is your phone branded or unbranded or under warranty?
 
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Just wanted to let you all know I am checking in on this thread. Unfortunately, I don't have any suggestions on what to do.
 
No joy restarting the phone without the sim and sd card :(

I went round every mobile phone repair shop on Tottenham Court Road in London this morning, and they all said it is a hardware problem with the screen, and quoted about
 
Yes, I tried getting into fastboot mode by holding down the volume down and power buttons, but the screen didn't come on.
 
Well it looks like the LCD is knackered or maybe a loose connection inside the back cover. A replacement LCD costs around
 
If I was the OP and the phone was only just out of warranty I think I would talk to HTC first. Mentioning it's only just out of warranty and good will gesture etc. The worst they can say is no and at best you may get a free repair.
Got to be worth a try.
 
As richgm says, it is worth a try... my wife's Kindle (the original version, with a keyboard) went south a couple of weeks after the end of the warranty... when I spoke to Amazon, they sorted a replacement straight away (only cost the postage) :)

If they say no, you can always find out how much it would cost to repair with HTC and go with the cheaper of the 2 quotes :D
 
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