I did not have any credit on my account. It was a basic "eligible for upgrade" status. I tried to do the upgrade for my wife online and even chatted with Verizon customer rep while doing the upgrade online, Price was 299.00. Since my wifes phone was dead and the shipping was going to be a few days, I decided i couldn't wait that long. So I attempted to call my local store. I called, they had 5 in stock. Guy held the Maxx for me. I went the next day. Did the upgrade, to my surprise.. 199.00. I didn't question why the price was different online. Didn't want to take a chance of him saying "OH, THAT IS THE WRONG PRICE, GIVE ME 299.00" I did check the receipt and everything read properly, Droid Razr Maxx = 199.00 + 30 dollar upgrade fee -31 dollar Droid Inc. trade in. (GLAD HE DIDN'T CHECK TO SEE IF IT WORKED)