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Do not use the OTA.

D

Dark Jedi

Guest
Just got off the phone with the tech support and he said they have been getting lots of problems with the ota's and he said to get the updates off the manufacturer's website. Now if this is true or not? I don't know.

What I do know is my phone is fubar if off the charger. They are sending a new phone so that's good. I want to see if people has a different experience getting the update through HTC and not the ota.

Like I said just wanted to share what I learned from the call I did to give others another option.
 
Mine is working fine thus far, but I've been on wifi and only made one call. Tomorrow will be the test as I go in and out of 4g and 3g and wifi with heavy calls and texting.

Glad you are getting a new phone. Sounds like your current phone has serious issues. Jeeze.
 
The only problem I have with the update is I can't get a GPS lock. I thought they fixed this? I haven't had any other problems. No reboots.
 
Like I said its hit and miss by his words.

Funny thing is when i got my droid 1 i had a simular problem. with the 2.1 update. maybe i am cursed lol.
 
I saw that the OTA was available this afternoon and did the 'check new' and it found it right away (no notification on the notification bar, BTW). I let it run and didn't touch it even when it seemed it was stuck and it installed just fine. Took about 5 minutes. So far, so good.
 
Dark Jedi said:
Just got off the phone with the tech support and he said they have been getting lots of problems with the ota's and he said to get the updates off the manufacturer's website. Now if this is true or not? I don't know.

What I do know is my phone is fubar if off the charger. They are sending a new phone so that's good. I want to see if people has a different experience getting the update through HTC and not the ota.

Like I said just wanted to share what I learned from the call I did to give others another option.
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My screen was acting up a little and this was a replacement. But i did get one reboot after doing the ota. They are sending me another because my screen came apart from the casing. This is my 3rd replacement this shit is getting old fast and if it keeps happening they better do something other then continuing to send a replacement that is faulty.
 
Just like the phone itself, there is going to be people that have issues with the update and there is going to be people that don't have issues with the update. The title of the thread is misleading.
 
thread title is misleading if not sure about the results. it's like yelling fire in a crowded theater when you're not sure if you even smell smoke.

ota updates always always always have hiccups here and there. i've never seen one ota on any device go perfect. there will be some people who get bricked for one reason or another and there will be many people who have no issues at all.

again, thread title is VERY misleading given the larger feedback in the other ota threads.
 
Ok here is what we have heard... The OTA is the same as the leak that some of us have been running. That leak has caused random reboots on some phones (I have been one of the lucky ones that it hasn't happened with), a few of the devs had nailed it down to being the new radio and not the actual software.

Someone has now learned that the reason the radio was causing the reboots was because of certain software that was running on some of the cell towers. That software was having trouble communicating with the radio. The reason for the OTA being delayed was so that VZW could get that tower software updated.

From my understanding this has happened, however there might still be some towers that they are working on. The reboots are not a hardware defect in your phone and getting a new one is not going to help. I would call VZW and talk to someone above a tier 2 tech.
 
ska.t73 said:
Ok here is what we have heard... The OTA is the same as the leak that some of us have been running. That leak has caused random reboots on some phones (I have been one of the lucky ones that it hasn't happened with), a few of the devs had nailed it down to being the new radio and not the actual software.

Someone has now learned that the reason the radio was causing the reboots was because of certain software that was running on some of the cell towers. That software was having trouble communicating with the radio. The reason for the OTA being delayed was so that VZW could get that tower software updated.

From my understanding this has happened, however there might still be some towers that they are working on. The reboots are not a hardware defect in your phone and getting a new one is not going to help. I would call VZW and talk to someone above a tier 2 tech.
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This all sounds good and I hope the fix for the reboots is in fact on the tower side... but I got a random reboot this morning, in NYC where signal is not an issue. I doubt they wouldn't have fixed the issue for the New York market before pushing out the OTA...

Aside from this 1 random reboot my phone has been fine. Hopefully it never happens again.
 
I did the IT'S yesterday and sorry that I did. I have had 4 random reboot and now my gps refuses to lock even after 5 minutes.Disappointing. should have left it alone
 
I have yet to update. Considering the problems I was having were very minimal, thus I don't see a reason to get it. Are there really any benefits from it if you're not having real poor GPS performance and switch 4G off in spots that you know are problematic? I'll wait for the rumored Android update, Jalape
 
The update fixed the GPS lock and Bluetooth issues I had. I was getting random reboot prior to the update so I can't say if it has had any effects on them or not. So far I am glad that I did it.
 
If you get 10000 people out of 5 million having problems then its not a problem. It's ten thousand people bitching or trying to shut the phone off or playing with it well its updating.
 
Brisdaddy1207 said:
If you get 10000 people out of 5 million having problems then its not a problem. It's ten thousand people bitching or trying to shut the phone off or playing with it well its updating.
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So your saying people having problems with the update is their own fault?
 
Brisdaddy1207 said:
If you get 10000 people out of 5 million having problems then its not a problem. It's ten thousand people bitching or trying to shut the phone off or playing with it well its updating.
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Can't blame the people man, its a faulty update that has been pretty much hit or miss with a lot of people so far.
 
JustinHEMI said:
Just like the phone itself, there is going to be people that have issues with the update and there is going to be people that don't have issues with the update. The title of the thread is misleading.
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I agree the title of the thread is misleading. Just because some people are having issues doesn't mean everyone should stay away from the update. I don't having one single issue with the update. I thought my gps still couldn't get a lock, but once I rebooted it was fine. I could get a lock under 20 seconds.
 
dylo22 said:
The only problem I have with the update is I can't get a GPS lock. I thought they fixed this? I haven't had any other problems. No reboots.
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Same here; no matter what I do I can't get my gps to lock. It's very frustrating, but other than that it's fine. No reboots so far.
 
It's hard for me to compare before/after on the OTA as mine came up with the "Firmware update" pop-up soon after I purchased it. Haven't had a single random reboot, though, after applying (but didn't have any before, either).
 
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