I sent a help request to Customer Care regarding the frequent 104 error on the Optimus Elite. Their response was:
I'm rather bothered they would even ask for my PIN much less to tell me they can't help me without it and I let them know as much. I would understand asking for it if you had a PIN and an account password, but it is your password.
Have you in the past give them your PIN? Why or why not.
Customer Care said:Hello Erin,
Thanks for contacting Virgin Mobile Customer Care.
Due to an unusual high volume of e-mails recently, it has taking us
longer than expected to respond to your e-mail. We apologize for the
delayed response and for any inconvenience this has caused.
It is always our pleasure to help you with any concern that you may
have. In order to give you the most accurate information and also to be
able to access your account, we need you to please provide your six
digit account PIN as it was not included in your email.
Once we have that, we can get right to business and get you on your way.
If you need additional help, feel free to let us know how we can assist
further or contact us at 1-888-322-1122 (or *VM from your handset). You
can reach us Monday through Sunday from 4:00 AM - 9:00 PM PST. As a
reminder, please include your Virgin Mobile phone number and PIN on all
replies.
Thanks,
Meylin G.
Virgin Mobile At Your Service
Prepaid Unlimited Cell Phone Plans | Android | Smartphone | Broadband | Virgin Mobile
I'm rather bothered they would even ask for my PIN much less to tell me they can't help me without it and I let them know as much. I would understand asking for it if you had a PIN and an account password, but it is your password.
Have you in the past give them your PIN? Why or why not.