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Do you have an S2 on UK O2 network?

C

carajp

Member
And if so, are you able to connect to BT Openzone wifi hotspots?

Because it just seems to me that if *no-one* can, there'd be a lot more floating around the web about it.

Basically, my phone cannot connect to BT Openzone hotspots (don't know about Cloud - don't know where any of theirs are). When I select 'O2' and type in my number I get the message "Unable to place login call. Please try later."

Now, I've gone through everything with this with O2 whose tech support was pretty hopeless in this case. After a particularly gruesome 50 minute call (around 45 mins of which was on hold) where I was passed from person to person, I ended up making a formal complaint.

Yesterday a nice - and, above all, knowledgeable - chap from O2 rang me. He said they were aware that "some" S2's couldn't connect and said it was a Samsung issue. Something to do with a non-standard way of handling MAC addresses. BT & Samsung were also aware of it but - allegedly - doing nothing.

The upshot is, they're sending me a new S2. However, it was clear he was gloomy about the prospects of this being any different and that I should ring him once I'd tried so we "can sort something out".

So I'm wondering if it is ALL S2s? (Wouldn't that be all round the internet?). Or is it a few? A rarity? It simply has to be a firmware issue, not a hardware one I would have thought. So maybe it depends upon the firmware of the phone you get (my current one is KE2).

Anyway, I'm really keen to hear of other experiences.
 
I am and I can, but...

I thought that the free wifi was only with The Cloud. I can connect to that for free but when I just tried to connect to the BT Openzone account I can see in my house, I was not given any option that I could see to connect free. Could you provide a screen shot of the login page that you see?
 
There's BT Openzone and then there's BT Openzone... And BT don't care to make it clear.

In short, if you can see a BT Openzone network from your house then it's likely to be someone who uses BT as an ISP. Only BT customers can use these. However, if you live above a Starbucks ;) then that's a "public" Openzone access point and you should be able to log on.

I'm at my desk and miles from Starbucks....! Basically, you get a BT Openzone landing page. You select 'O2' from the drop-down menu and enter your phone number. Then you're connected (or not, in my case) and it will remember you for ever more on any open Openzone access point.

EDIT: Your post is especially interesting though because you can log into the Cloud. The only thing I could find on Google about this, it was said that both Openzone AND Cloud didn't work. Which firmware do you have?


My replacement phone just arrived. Charging right now. Probably won't be able to check it until Friday though.
 
carajp said:
There's BT Openzone and then there's BT Openzone... And BT don't care to make it clear.

In short, if you can see a BT Openzone network from your house then it's likely to be someone who uses BT as an ISP. Only BT customers can use these. However, if you live above a Starbucks ;) then that's a "public" Openzone access point and you should be able to log on.

I'm at my desk and miles from Starbucks....! Basically, you get a BT Openzone landing page. You select 'O2' from the drop-down menu and enter your phone number. Then you're connected (or not, in my case) and it will remember you for ever more on any open Openzone access point.

EDIT: Your post is especially interesting though because you can log into the Cloud. The only thing I could find on Google about this, it was said that both Openzone AND Cloud didn't work. Which firmware do you have?


My replacement phone just arrived. Charging right now. Probably won't be able to check it until Friday though.
Click to expand...


I am with o2 and can use the cloud. Haven't tried open zone yet on this phone but yes, you do have to make sure you are connecting to a proper public open zone and not a bt broadband persons wifi open zone!
 
My new phone won't connect to Openzone either:#

"Unable to complete login call. Please try later". Exactly the same as the last phone. :(

If you're with O2, you might want to track down and try BT Openzone. :(
 
Both my girlfriend and i are on o2 in the uk, she has blackberry and i have sgs2. She has had exactly the same problem, she went and saw an o2 guru in the shop and they had a bt openzone place there, that was poublic and connected fine but there is another option i keep coming accross which is btfon, whats that. I have tried connecting but dont seem to get any where, is that the cloud.

More investigation required i think
 
I am on o2 but have not yet tried to login to BT Openzone. Someone at o2 told me i needed to text wifi to a number i have since forgotten to get login details. If i find out ill try it and report back.
 
markbarry1977 said:
Both my girlfriend and i are on o2 in the uk, she has blackberry and i have sgs2. She has had exactly the same problem, she went and saw an o2 guru in the shop and they had a bt openzone place there, that was poublic and connected fine but there is another option i keep coming accross which is btfon, whats that. I have tried connecting but dont seem to get any where, is that the cloud.

More investigation required i think
Click to expand...

BTFON is definately not the CLoud or BT Openzone. You won't be able to connect to it through O2. Had this same issue on my HTC Desire with O2 previously. Sorted out access to the cloud (eg McDonalds). Can't remember if I sorted out access to BT openzone. You can find a proper public Bt openzone spot through the hotsopt finder on their website though.
 
xmjox said:
I am on o2 but have not yet tried to login to BT Openzone. Someone at o2 told me i needed to text wifi to a number i have since forgotten to get login details. If i find out ill try it and report back.
Click to expand...

Yes, you need to text "wifi" to 2121. The will reset the MAC associated with your phone number. Mainly used if you could access the cloud / BT openzone with your old phone but can't with your new one. Worth a try though.

Alternatively, there is a wifi MAC reset form here

https://www.o2.co.uk/apps/help/help?qid=29&q1=26
 
It IS a Samsung issue I think - O2 said I could have an HTC Sensation, but I wanted to stick with this one.

It's easy to get confused. You can't log onto BTFon and you can only log in to "public" BT Openzone networks - and BT don't bother letting you know which is which. It's when you get to the landing page and you can't select 'O2' that you know.

However, in public BT Openzone hotspots, what happens is you select O2, you enter your number. And then you get the message "Unable to complete login call. Please try later."

I asked the (very knowledgeable) guy at O2 how come people weren't battering their door down? The answer is apparently *less than 1%* of people with the Data Bolt-On ever bother to try and use Openzone or Cloud. So most owners have no idea the problems exists.

He can't be sure (because of the low numbers of owners who try it), but he's fairly certain that it affects every Galaxy S2. AND they had the same problem on the Galaxy S too.

Having said all that, O2 have treated me very fairly and now I'm entirely happy. My data is entirely free for the duration of my contract and, for that, I can live with 3G instead of Openzone.

The truth is, the Sammy performs tons better on 3G than my iPhone did. (It doesn't help that my home town came bottom on a list of urban area 3G quality). So on my iPhone, hopping from hotspot to hotspot was fairly essential. Doesn't seem as pressing on the S2 which gets stuff much more quickly just on the mobile network.

But if you think it might be important to you, you might want to wander into a Starbucks and try Openzone on your S2. ;)

My only remaining gripe with O2 is that I really think they should let their own tech staff know about this. I spent hours with them and only got it sorted when I made a formal complaint. From then on, it was blissfully easy.

EDIT: Is McDonald's using Cloud? If so, I must try that out of sheer curiosity.
 
I have had the same issue, hours on the phone to CS, reset mac, completing a technical 'form', questions like where was I when it didn't work. Then eventually after another hour call, mostly on hold, I was told the reason the S2 didn't work was that BT had not approved it for their WiFi network. So O2 say it's not them. Pointing out they are selling a data bolt on that offers unlimited WiFi inc BT Openzone got me additional data at no charge, but only after I rejected the phone as not fit for purpose and went to their retentions people as their standard CS refused to put me through as I was breaking my new contract. They were oblivious to the fact that if they had not fulfilled their part of the contract it was not yet in place.

Why their CS don't all know the S2 doesn't work with BT Openzone would have saved me about 5 hours!!

So, I contacted BT Openzone and asked when/if the S2 will be approved on their WiFi network. Their view of reality is different. They confirmed the S2 doesn't work, but this is because O2 have no agreement for it to work with BT, they only have an agreement for the i-phone.

So they both agree it will not work, and O2 advertise a bolt on they know they can't deliver. Anyone know OFCOM's number?
 
The stuff that BT's saying is gotta be b*llocks! HTCs work just fine on Openzone. I have a friend with a cheaper smartphone (LG?? Can't recall...) and that works on Openzone as well. So they *clearly* have a contract outside of the iPhone.

Do what I did - make a formal complaint (you have to do that before Ofcom will talk to you anyway). Their complaints team seem like a whole world of quality above their run-of-the-mill techies. Seriously, they left me very happy.
 
I had this login problem when I first got the phone on the 1st of May, going round in a loop of trying to log in to Openzone and BTFON. I then called BT Openzone and was told that I can't connect to BTFon as I am a business user on my landline and not a on a domestic tariff, hmmm says I. HOWEVER, I would be able to connect to both BTFon and Openzone if they gave me a username and password, which they promptly emailed me. Lo and behold, from thenceforth on I have been able to connect to Openzone wherever there is a hotspot, and BTFon likewise. Bear in mind that the BTFon service can be and in my case IS accessed using the Openzone account with the login details they sent me. So, in a nutshell, the SG2 will connect, but not by typing in your tel. no. At least it didn't for me.
Funnily enough, I'm sat outside my favourite cafe typing this with my 3gs alongside me and whilst the SG2 connects to Openzone, the 3gs won't. It used to. Weird stuff.
 
Heh. So basically if you use BT as your ISP from home they let you on BTFon and the private Openzone networks. But if you pay them 3 times as much to use them as your business ISP, they don't? Weird!
 
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