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Double check your account...

hauss316

Newbie
Feb 14, 2011
12
0
I just checked my att account online and after being told 5 different times that my grandfathered unlimited plan would stay intact, it isnt. My account data plan was switched to the data 2Gig garbage.:mad:

Just got off the phone with customer support who advised that someone will contact me to change this due to the fact that I had to prove I had the unlimited plan before and since they dont offer it anymore, a senior person has to do this.

Just something you guys should double check to make sure you dont lose your unlimited plan and get an overage charge on your bill
 
call customer care.

the proof is in the account notes lol...it would have taken someone who knows that they are doing 2 seconds to see if you had unlimited data. Just call back again, tell them to check the account notes, and say it was a mistake. Be polite, and all shall be well.

They told me someone special had to "review the notes and contact me and would do so by Feb. 22" to fix it....does this sound right???
 
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