Joshuagoose
Lurker
Hello
i get alot of Static and pooping sound since the update 2.0.1
i get alot of Static and pooping sound since the update 2.0.1
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Help Droid Poor Call Quality
- Thread starter DroidRoid
- Start date
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- Tags
- motorola droid
My issue is not that kind of quality. Where I live I have terrible reception. My son and husband can sit at the kitchen table and make calls (Verizon also, my husband has an antique old EnV2) and their reception is perfect, i cant' even make a call from the house. I have to drive down the road a couple miles to make a call. Verizon has sent me my 3rd Droid and I am ready to go buy a phone outright. Does anyone else have this problem?
csaarsenal
Lurker
GOOD NEWS I HAVE FOUND THE SOLUTION.
thanks to another online forum.
https://supportforums.motorola.com/message/163406#163406
My wife has taken back her phone 4 times now to the store and got another brand new phone and nothing fixed it. This is because all the phones at that store came from the same batch or date manufactured.
Some dates are effected while others are not.
The problem is with the Noise Cancelation Device.
On the back at the top of the phone, above the camera is a little rubber strip cover. This is glued in place but with a thin knife you can easily and carefully remove this.
Behind it is a little metal strip that looks like the strip inside of a bus fuse. This strip spans across a little hole. This is the Noise Cancelation Device. This metal strip vibrates with background noise and tells the phone to cancel it out. The problem is some of them are too sensitive and cancel out your own voice.
The solution is to take a small piece of paper and push it under that metal strip in the hole so that it pushes slightly on the metal strip. This will stop it from being able to vibrate, thus deactivating the Noise Cancelation Device.
You may now here some background noise as if you were on a phone without this feature but you should hear the voice perfectly clear. I just did this this morning and it works perfectly.
Warning. This is probably technically a breach of your warranty. That is the reason for the paper instead of just taking out the metal strip. You can remove the paper before sending the phone in for service or replacement and no one will ever know that you messed with it.
Customer Service and Tech Support from Verizon or Motorolla will not give you any help. They will only replace your phone, and if it is past 30 days they will only give you a refurbished phone. This MAY solve your problem if the phone they give you is from a batch that works, or it may not. But they will not tell you how to fix it, cause they dont want you playing with it, and they wont fix it in the store because then they cant get their money back from motorolla either if they mess it up.
The real problem is that they have not communicated to the CSRs that this is the issue, and only have told them to replace the phone. When you have got 4 phones all with the same problem, the CSRs like anyone else with common sense come to the conclusion that it cant be the hardware and then they have no solution for you.
Verizon and Motorolla need to recall all phones from these batches and anyone who is having this problem should be send a pretested phone from a good batch. OR they should simply release a patch that disables the Noise Reduction Software. Until then a tiny little piece of paper will work.
They were 1.5 hours away from me mailing this back in and going to US Cellular. Good luck everyone.
thanks to another online forum.
https://supportforums.motorola.com/message/163406#163406
My wife has taken back her phone 4 times now to the store and got another brand new phone and nothing fixed it. This is because all the phones at that store came from the same batch or date manufactured.
Some dates are effected while others are not.
The problem is with the Noise Cancelation Device.
On the back at the top of the phone, above the camera is a little rubber strip cover. This is glued in place but with a thin knife you can easily and carefully remove this.
Behind it is a little metal strip that looks like the strip inside of a bus fuse. This strip spans across a little hole. This is the Noise Cancelation Device. This metal strip vibrates with background noise and tells the phone to cancel it out. The problem is some of them are too sensitive and cancel out your own voice.
The solution is to take a small piece of paper and push it under that metal strip in the hole so that it pushes slightly on the metal strip. This will stop it from being able to vibrate, thus deactivating the Noise Cancelation Device.
You may now here some background noise as if you were on a phone without this feature but you should hear the voice perfectly clear. I just did this this morning and it works perfectly.
Warning. This is probably technically a breach of your warranty. That is the reason for the paper instead of just taking out the metal strip. You can remove the paper before sending the phone in for service or replacement and no one will ever know that you messed with it.
Customer Service and Tech Support from Verizon or Motorolla will not give you any help. They will only replace your phone, and if it is past 30 days they will only give you a refurbished phone. This MAY solve your problem if the phone they give you is from a batch that works, or it may not. But they will not tell you how to fix it, cause they dont want you playing with it, and they wont fix it in the store because then they cant get their money back from motorolla either if they mess it up.
The real problem is that they have not communicated to the CSRs that this is the issue, and only have told them to replace the phone. When you have got 4 phones all with the same problem, the CSRs like anyone else with common sense come to the conclusion that it cant be the hardware and then they have no solution for you.
Verizon and Motorolla need to recall all phones from these batches and anyone who is having this problem should be send a pretested phone from a good batch. OR they should simply release a patch that disables the Noise Reduction Software. Until then a tiny little piece of paper will work.
They were 1.5 hours away from me mailing this back in and going to US Cellular. Good luck everyone.
angiep1419
Lurker
I have the exact problem with mine as does my husband it is very annoying especially since my hubby is out of town when he calls I can barley hear him cause it is so muffled. I have done the EVRC-B and it worked at first but I notice it isn't working again ugh as much as you pay per month it seems they would be sure that these phones work great.
johnlgalt
Antidisestablishmentarian
Angie - remove the codec change on both phones or enable it on both - but I ma in a private forum (invite only, sorry) at the Motorola forums dealing with this very issue, and one of the testers has seen that the problem gets noticeably worse for unrooted / non-overclocked phones is both voice privacy and the EvDo rev. B codec are in use.
Check both of those and see if they may be contributing to the problem - you may not get it perfect, but at least it may help diminish the problem enough to where you can have a decent conversation between the two of you.
Check both of those and see if they may be contributing to the problem - you may not get it perfect, but at least it may help diminish the problem enough to where you can have a decent conversation between the two of you.